Hitachi

JP1 Version 12 IT Service Management: Getting Started


1.2 Preparing for installation

Verify that the Item management server and the computers of business system users meet the operational requirements discussed in this manual.

Context

The following figure shows the Item management server and the computers of business system users:

[Figure]

Prerequisites

This operation is performed by the JP1/Service Support administrator.

Procedure

  1. Verify that the Item management server meets the following requirements:

    Memory: 3.0 GB or more

    Available disk space: 48.0 GB or more (for M-size setup)

    OS: Windows Server 2016 or Windows Server 2012

  2. Verify that the computers of business system users meet the following requirements:

    OS: Windows Server 2016, Windows Server 2012, Windows 10, Windows 8.1, Windows 8, or Windows 7

    Web browser: Internet Explorer (11, 10, 9, or 8)

  3. Confirm that the OS user responsible for configuring JP1/Service Support has the Administrators permission.