Hitachi

JP1 Version 12 IT Service Management: Getting Started


1.4.3 Starting JP1/Service Support services

To start JP1/Service Support, start JP1/Service Support services.

You can start the services from the Service Control Manager in Windows Server 2016, Windows Server 2012 R2, or Windows Server 2012.

Prerequisites

This operation is performed by the JP1/Service Support administrator.

Procedure

  1. Open the Start screen, and select Administrative Tools and then Services. Alternatively, on the Start screen, select All apps and then Services.

    The Services dialog box is displayed.

  2. Right click the service to be started, and then select Start from the pop-up menu.

    Start services in the following order:

    • JP1/Service Support - DB Server service

    • JP1/Service Support service

    • JP1/Service Support - Web Service service

    • JP1/Service Support - Task Service service#

    #

    To automatically execute the commands for the aggregation of item information, pre-deadline notification, notification of remaining items, and email-based item registration, start the JP1/Service Support - Task Service service.

    When these commands are automatically executed, you need to set them in the definition file for the task practice service. If you attempt to start the JP1/Service Support - Task Service service with the file in the default state, this attempt fails because there is no command to be executed. For details, see the description of Definition file for the task practice service (jp1imss_service_setting.conf) in Definition Files in the manual JP1/Service Support Configuration and Administration Guide.