Hitachi

JP1 Version 12 IT Service Management: Getting Started


A. How to use JP1/Service Support more effectively

This appendix introduces operations for using JP1/Service Support more effectively. For details, see JP1/Service Support series manuals.

Operation

Functionality to be used

Overview

Refer to:

To rename processes so that the new names are the process names currently used by the user

Functionality that enables you to edit the process display name

You can edit and customize the default names of the processes provided by JP1/Service Support (incident management, problem management, change management, and release management).

Managing Items by using process work boards of the JP1/Service Support Configuration and Administration Guide, and Customizing the processes of the JP1/Service Support Operator's Guide

For registrants to check the percentage of the already completed processes for their own Items

Functionality that displays the progress of Items

By displaying the progress of an Item, you can check past and future changes in the status of the Item. In addition, you can identify points where the progress is delayed and the person in charge, and provide follow-up.

Showing the progress of an item of the JP1/Service Support Configuration and Administration Guide

To periodically back up the Item management database

Functionality that enables you to use the command prompt to execute commands

By creating a batch file, you can use the command prompt to execute the command for backing up the Item management database.

How to use Command Prompt to execute commands of the JP1/Service Support Configuration and Administration Guide

To link with other Hitachi products to make Item management easy

Functionality that links with JP1/IM - Manager

If JP1/IM - Manager monitors systems, you can use the functionality that automatically registers JP1 events to JP1/Service Support as Items to prevent some Items from being not registered.

Linkage with JP1/IM - Manager of the JP1/Service Support Configuration and Administration Guide

Functionality that links with Hitachi navigation platform products

If a Hitachi navigation platform product is linked, you can call the navigation platform product window from the JP1/Service Support window and view operation procedures such as business processes.

Linkage with a non-JP1 operation management product of the JP1/Service Support Configuration and Administration Guide