1.5.9 Customizing Item forms

JP1/Service Support provides templates allowing users to enter item information and containing different entries for different processes. These templates are used to manage different sets of information for different processes. These templates are referred to as item forms throughout this manual. Users can customize item forms to meet their operational needs.

Prerequisites

This operation is performed by the JP1/Service Support administrator.

Procedure

1. In the Start menu, click Programs - JP1_Service Support, right click JP1_SS Command Prompt, and then select Run as administrator.

2. Execute the following command:

   jssformcustomizer -sys

   The Item form definition editing utility window (Select item form definition) is displayed.

   

3. Click the View button. For example, in the displayed file selection dialog box, specify the item form definition file for incident management.

   JP1/SS-path\itemform\jssincident.xml

4. In the Item form definition editing utility window (Select item form definition), click the OK button.

   The Item form definition editing utility window (Customize item form) is displayed.

   

   • Item form elements list pane

     Displays a list of elements that can be displayed in the item form

   • Item form layout pane

     Displays the layout of information specified in the item form definition file. You can edit the item form definition file in this pane.

   • Overview pane

     This pane consists of the Basic attributes tab, the Extended attributes tab, and the Set value tab.

   For details, see Procedure for customizing an Item form definition file in the JP1/Service Support Configuration and Administration Guide.

   In the remaining part of this procedure, you will change the display position of Work status in the item form layout pane.

5. In the item form layout pane, drag Work status and drop it on the desired position.

   

   In the Item form definition editing utility window (Customize item form), from the menu, select View - Preview. You can view the item form definition that is currently being edited.

6. In the Item form definition editing utility window (Customize item form), from the menu, select File - Item form definition and then specify GWeb incident management form as the item form name.

7. In the Item form definition editing utility window (Customize item form), from the menu, select File - Save.

   The Save item form definition file window (Dialog for saving the item form definition file) is displayed. In this procedure, change the name of the item form definition file to GWebIncidentform01.xml.

8. In the Item form definition editing utility window (Customize item form), from the menu, select File - Select item form definition file.

   In the displayed file selection dialog box, specify the item form definition file for item search.

   JP1/SS-path\itemform\jssdefault.xml

   If you customized the item form definition file, also customize the item form definition file for item search. If these custom settings are not identical, no items might be displayed in the Specify item search conditions window. In addition, the selection code of the CSV file to be output from the List of item search results window might not be convertible to the display name.

9. Perform the same operation as explained in step 5.

10. In the Item form definition editing utility window (Customize item form), from the menu, select File - Item form definition and then specify GWeb item search form as the item form name.

11. In the Item form definition editing utility window (Customize item form), from the menu, select File - Save.

    The Save item form definition file window (Dialog for saving the item form definition file) is displayed. In this procedure, change the name of the item form definition file for item search to GWebSearchform01.xml.

12. Stop JP1/Service Support services except for the JP1/Service Support - DB Server service.

    For details about the order in which these services should be stopped, see 1.6.2 Stopping JP1/Service Support services.

13. Refer to step 1 and start the command prompt.

14. Execute the following commands:

    In the following example, the item form definition file (c:\customize\GWebIncidentform01.xml) and the item form definition file for item search (c:\customize\GWebSearchform01.xml) are applied to the item forms:

    jssformdef -f c:\customize\GWebIncidentform01.xml
    jssformdef -f c:\customize\GWebSearchform01.xml

    The content you saved in steps 7 and 11 will be reflected in the item forms when you start JP1/Service Support services.

15. Start JP1/Service Support services.

    For details about the order in which these services should be started, see 1.6.1 Starting JP1/Service Support services.

Related topics

• 1.6.2 Stopping JP1/Service Support services

• 1.6.1 Starting JP1/Service Support services

• Procedure for customizing an Item form definition file of the JP1/Service Support Configuration and Administration Guide

To Page Top