Contents

• Notices

• Summary of amendments

• Preface

• Part 1: Operation

  • 1. Starting and Stopping Performance Management

    • 1.1 Start and stop sequence for the entire Performance Management system

      • 1.1.1 Start sequence for the entire Performance Management system

      • 1.1.2 Stop sequence for the entire Performance Management system

    • 1.2 Starting services

      • 1.2.1 Starting services on the monitoring manager or the monitoring agent

      • 1.2.2 Starting services on the monitoring console server

    • 1.3 Stopping services

      • 1.3.1 Stopping monitoring manager and monitoring agent services

      • 1.3.2 Stopping monitoring console server services

    • 1.4 Synchronizing the starting and stopping of PFM - Manager or PFM - Base and PFM - Web Console

      • 1.4.1 Synchronizing starting and stopping

      • 1.4.2 Command options when synchronizing service starting and stopping

    • 1.5 Logging on to and off from PFM - Web Console

      • 1.5.1 Logging on to PFM - Web Console

      • 1.5.2 Logging off from PFM - Web Console

    • 1.6 Checking the status of service operations

      • 1.6.1 Checking the operating status of services by using a command

      • 1.6.2 Checking the operating status of services from the Web browser

    • 1.7 Setting the automatic refresh interval for Web browsers

    • 1.8 Notes on starting and stopping Performance Management

      • 1.8.1 When starting PFM - Agent or PFM - RM in a large-scale system

      • 1.8.2 Starting a PFM - Agent or PFM - RM service during command execution

      • 1.8.3 Starting on a Windows machine

      • 1.8.4 Starting the Status Server service after recreating the jpccomm.ini file

      • 1.8.5 Monitoring alarm events

      • 1.8.6 Executing actions

      • 1.8.7 Changing settings when using business groups

  • 2. Managing User Accounts and Business Groups

    • 2.1 Overview of user accounts and business groups

      • 2.1.1 About user authentication modes

      • 2.1.2 About user permissions

      • 2.1.3 About business groups

    • 2.2 User account permissions

      • 2.2.1 Functions available to system users

      • 2.2.2 Functions available to business group users

    • 2.3 Tasks involved in user account setup

    • 2.4 Setting the user account authentication mode

    • 2.5 Setting up and using Performance Management user accounts

      • 2.5.1 Creating a Performance Management user account

      • 2.5.2 Editing a Performance Management user account

    • 2.6 Setting operating permissions for JP1 users

    • 2.7 Setting and using business groups

      • 2.7.1 Setting up access control based on business groups

      • 2.7.2 Defining business groups in Performance Management

      • 2.7.3 Using business groups defined in JP1/IM

      • 2.7.4 Using business groups

  • 3. Monitoring Agents

    • 3.1 Monitoring by using the Agents tree

      • 3.1.1 Agent types

    • 3.2 Creating and editing an Agents tree in a Web browser

      • 3.2.1 Creating an Agents tree

      • 3.2.2 Editing the Agents tree

      • 3.2.3 Limiting the agents available to users with general user permission

    • 3.3 Using commands to create and edit an Agents tree

      • 3.3.1 Creating an Agents tree

      • 3.3.2 Editing an Agents tree

    • 3.4 Monitoring the status of agent operations

      • 3.4.1 Checking the status of agents

      • 3.4.2 Checking the status of alarms

      • 3.4.3 Displaying reports

      • 3.4.4 Displaying event history

      • 3.4.5 Using summary display to check the operating status

      • 3.4.6 Displaying agent properties

      • 3.4.7 Editing agent properties

      • 3.4.8 Distributing agent properties as a batch

  • 4. Managing Operation Monitoring Data

    • 4.1 Managing performance data

      • 4.1.1 Modifying the recording options for performance data

      • 4.1.2 Modifying the retention conditions for performance data (in Store 2.0)

      • 4.1.3 Modifying the retention conditions for performance data (in Store 1.0)

      • 4.1.4 Exporting performance data

      • 4.1.5 Checking the disk space used for performance data

      • 4.1.6 Erasing performance data

      • 4.1.7 Importing backup data (with Store 2.0)

      • 4.1.8 Converting the data model of backup data (with Store 2.0)

      • 4.1.9 Displaying information about the Agent Store and Remote Monitor Store services or backup directory (in Store 2.0)

    • 4.2 Managing event data

      • 4.2.1 Changing the maximum number of records for event data

      • 4.2.2 Exporting event data

      • 4.2.3 Checking the disk space used for event data

      • 4.2.4 Erasing event data

    • 4.3 Notes on working with operation monitoring data in Performance Management

      • 4.3.1 Record retention periods in the Store database

      • 4.3.2 Size limits that apply to the Store database

      • 4.3.3 When the Agent Store or Remote Monitor Store service stops abnormally

      • 4.3.4 When the system has insufficient disk capacity

      • 4.3.5 Checking the database size and reorganizing the Store database

      • 4.3.6 Deleting files and folders that remain in the system after exceeding the retention period

      • 4.3.7 Default retention periods for records in Store 2.0

      • 4.3.8 Performance data stored after a data model upgrade

  • 5. Creation of Reports for Operation Analysis

    • 5.1 Overview of reports

      • 5.1.1 About reports

      • 5.1.2 Report types

      • 5.1.3 Display formats of reports

    • 5.2 Overview and procedure for report creation

      • 5.2.1 How to create reports

      • 5.2.2 Process flow for creating reports

    • 5.3 Creating reports in the Web browser (Reports tree)

      • 5.3.1 Creating a report folder

      • 5.3.2 Displaying the New Report window

      • 5.3.3 Setting the name and type of a report

      • 5.3.4 Setting fields displayed in a report

      • 5.3.5 Setting display conditions for fields displayed in a report (filter condition)

      • 5.3.6 Setting the display information for a report (refresh interval and display period)

      • 5.3.7 Setting the display format (table, list, or graph) of a report

      • 5.3.8 Associating a report with another report (drilldown report)

      • 5.3.9 Copying a report

      • 5.3.10 Editing a report

      • 5.3.11 Renaming a folder or report

      • 5.3.12 Deleting a folder or report

      • 5.3.13 Exporting reports

      • 5.3.14 Importing reports

    • 5.4 Creating reports in the Web browser (Quick Guide)

      • 5.4.1 Creating reports using Quick Guide

      • 5.4.2 Searching for fields

      • 5.4.3 Default values used for reports created with the Quick Guide

    • 5.5 Creating reports by using commands

      • 5.5.1 Outputting and customizing report definitions

      • 5.5.2 Deleting an unnecessary report

    • 5.6 Creating and editing bookmarks in the Web browser

      • 5.6.1 Creating bookmarks

      • 5.6.2 Adding a bookmark folder

      • 5.6.3 Renaming folders and bookmarks

      • 5.6.4 Deleting folders, bookmarks, and reports

      • 5.6.5 Checking the properties of a bookmark

      • 5.6.6 Tiling reports registered in bookmarks

    • 5.7 Displaying reports

      • 5.7.1 Displaying reports

      • 5.7.2 Checking the report properties (definition)

      • 5.7.3 Setting the display conditions for a report

      • 5.7.4 Displaying a drilldown report

      • 5.7.5 Using Autolabel to check data values

      • 5.7.6 Changing the color of graph series

    • 5.8 Displaying combination reports

      • 5.8.1 Preparing to display combination reports

      • 5.8.2 Displaying combination reports

      • 5.8.3 Checking the properties (definitions) of combination bookmarks

      • 5.8.4 Examples of using combination reports in real-world situations

    • 5.9 Outputting reports

      • 5.9.1 Exporting reports in CSV or HTML format by using a Web browser

      • 5.9.2 Exporting reports in CSV or HTML format by using a command

      • 5.9.3 CSV format

      • 5.9.4 HTML format

    • 5.10 Notes on reports

      • 5.10.1 Notes on creating reports

      • 5.10.2 Notes on displaying reports

      • 5.10.3 Notes on combination reports

  • 6. Monitoring Operations with Alarms

    • 6.1 Overview of alarms

    • 6.2 Setting up and operating alarms

      • 6.2.1 How to set up and operate alarms

      • 6.2.2 Alarm evaluation

      • 6.2.3 Flow chart for setting up and operating alarms

    • 6.3 Procedures before setting alarms

      • 6.3.1 Configuring the email sender

      • 6.3.2 Configuring the host to automatically execute commands

      • 6.3.3 Configuration for issuing JP1 events

      • 6.3.4 Configuration for sending SNMP traps

      • 6.3.5 Setting the function for measurement value output at alarm recovery

    • 6.4 Setting alarms using the Web browser (Alarms tree)

      • 6.4.1 Creating an alarm table

      • 6.4.2 Creating an alarm (setting the basic information)

      • 6.4.3 Setting a value whose existence is to be monitored

      • 6.4.4 Setting the alarm conditions

      • 6.4.5 Setting the actions

      • 6.4.6 Associating a report with an alarm

      • 6.4.7 Copying an alarm table or alarm

      • 6.4.8 Editing an alarm

      • 6.4.9 Deleting an alarm table or alarm

      • 6.4.10 Exporting alarm tables

      • 6.4.11 Importing alarm tables

    • 6.5 Setting alarms using the Web browser (Quick Guide)

      • 6.5.1 Creating an alarm using Quick Guide

      • 6.5.2 The default values of an alarm created by using the Quick Guide

    • 6.6 Operating alarms by using the Web browser

      • 6.6.1 Changing the association between an alarm table and a monitoring agent

      • 6.6.2 Displaying the monitoring agents bound to an alarm table

      • 6.6.3 Stopping monitoring with an alarm

      • 6.6.4 Starting monitoring with an alarm

      • 6.6.5 Displaying alarm properties (definitions)

    • 6.7 Setting alarms by using commands

      • 6.7.1 Creating an alarm definition file

      • 6.7.2 Checking the alarm definition file

      • 6.7.3 Modifying an alarm definition

      • 6.7.4 Copying an alarm table

      • 6.7.5 Deleting an alarm table

      • 6.7.6 Deleting an alarm

    • 6.8 Operating alarms by using commands

      • 6.8.1 Associating an alarm table with a monitoring agent

      • 6.8.2 Unbinding an alarm table bound to a monitoring agent

      • 6.8.3 Checking the connection between an alarm table and a monitoring agent

      • 6.8.4 Starting monitoring with an alarm

      • 6.8.5 Stopping monitoring with an alarm

      • 6.8.6 Checking the properties of an alarm table

    • 6.9 Notes on alarms

      • 6.9.1 Notes on creating alarms

      • 6.9.2 Notes on the relationship between alarm damping and the issuing of alarm events

      • 6.9.3 Notes on evaluating alarms

  • 7. Displaying Events

    • 7.1 Displaying the latest events

      • 7.1.1 Displaying the latest events information

      • 7.1.2 Displaying a report associated with an alarm

      • 7.1.3 Displaying alarm properties

      • 7.1.4 Setting the display conditions for the Event Monitor window

    • 7.2 Displaying the event history

      • 7.2.1 Displaying the event history

    • 7.3 Outputting the event history

      • 7.3.1 Outputting the event history in CSV format

      • 7.3.2 Outputting the event history in HTML format

  • 8. Suspending and Resuming Monitoring

    • 8.1 Overview of the monitoring suspension function

      • 8.1.1 Prerequisites for the monitoring suspension function

      • 8.1.2 Alarms while monitoring is suspended

      • 8.1.3 Health check while monitoring is suspended

      • 8.1.4 Operating information while monitoring is suspended

      • 8.1.5 Monitoring suspension function and system linkage

    • 8.2 Range of suspending or resuming monitoring

      • 8.2.1 Range of monitoring suspended or resumed by the host

      • 8.2.2 Range of monitoring suspended or resumed by the agent

    • 8.3 Setting the monitoring suspension function

      • 8.3.1 Monitoring suspension function option

      • 8.3.2 Automatic synchronization options of the settings information for the monitoring suspension function (for multiple-monitoring)

      • 8.3.3 Suspending monitoring from a Web browser

      • 8.3.4 Resuming monitoring from a Web browser

  • 9. Backing Up and Restoring Data

    • 9.1 Overview of backing up and restoring data

      • 9.1.1 Information that needs to be backed up

      • 9.1.2 Notes on backup and restoration in a cluster system

    • 9.2 Backing up and restoring definition information

      • 9.2.1 Methods of backing up and restoring definition information

      • 9.2.2 Using a backup script to backup and restore definition information

      • 9.2.3 Backing up and restoring definition information by copying files

      • 9.2.4 Files to be backed up (in Windows)

      • 9.2.5 Files to be backed up (in UNIX)

      • 9.2.6 Backing up and restoring bookmark definition information by copying files

      • 9.2.7 Backing up and restoring process monitoring definition templates by copying files

      • 9.2.8 Using a backup script for backup and file copying for restoration

      • 9.2.9 Using import and export processes to back up and restore definition information

    • 9.3 Backing up and restoring operation monitoring data

      • 9.3.1 Backup methods

      • 9.3.2 Backing up and restoring the event data

      • 9.3.3 Backing up and restoring the performance data

      • 9.3.4 Partially backing up performance data (Store 2.0)

    • 9.4 Migrating Performance Management data to another system

      • 9.4.1 Data that can be migrated

      • 9.4.2 Migrating data from one Performance Management system to another

• Part 2: System Linkage

  • 10. Cluster System Configuration and Operation

    • 10.1 Overview and design of cluster systems

      • 10.1.1 Overview of cluster systems

      • 10.1.2 Designing a cluster configuration

      • 10.1.3 Planning the network configuration

      • 10.1.4 Planning the data configuration

      • 10.1.5 Planning operation in a cluster system

      • 10.1.6 Planning the failover method

    • 10.2 Configuration in a cluster system (in Windows)

      • 10.2.1 Before installation and setup

      • 10.2.2 Installing and setting up PFM - Manager

      • 10.2.3 Installing and setting up PFM - Web Console

      • 10.2.4 Installing an upgrade for PFM - Agent or PFM - RM

      • 10.2.5 Unsetup and uninstallation of PFM - Manager

      • 10.2.6 Unsetup and uninstallation of PFM - Web Console

    • 10.3 Changing the cluster system configuration (in Windows)

      • 10.3.1 Adding PFM - Agent or PFM - RM

      • 10.3.2 Deleting PFM - Agent or PFM - RM

      • 10.3.3 Changing logical host names after starting operation

      • 10.3.4 Changing the logical host environment after starting operation

    • 10.4 Configuration in a cluster system (in UNIX)

      • 10.4.1 Before installation and setup

      • 10.4.2 Installing and setting up PFM - Manager

      • 10.4.3 Installing and setting up PFM - Web Console

      • 10.4.4 Installing an upgrade for PFM - Agent or PFM - RM

      • 10.4.5 Unsetup and uninstallation of PFM - Manager

      • 10.4.6 Unsetup and uninstallation of PFM - Web Console

    • 10.5 Changing the cluster system configuration (in UNIX)

      • 10.5.1 Adding PFM - Agent or PFM - RM

      • 10.5.2 Deleting PFM - Agent or PFM - RM

      • 10.5.3 Changing logical host names after starting operation

      • 10.5.4 Changing the logical host environment after starting operation

    • 10.6 Operation in a cluster system

      • 10.6.1 Starting and stopping Performance Management in a cluster system

      • 10.6.2 Managing user accounts in a cluster system

      • 10.6.3 Managing agents in an integrated cluster system

      • 10.6.4 Collecting and managing operation monitoring data in a cluster system

      • 10.6.5 Creating reports in a cluster system

      • 10.6.6 Performing realtime operation monitoring by alarms in a cluster system

      • 10.6.7 Performing backup and restore in a cluster system

      • 10.6.8 Performing the required operation when a failover occurs in a cluster system

    • 10.7 Failure recovery in a cluster system

      • 10.7.1 Collecting the log information in a cluster system

    • 10.8 Notes on cluster systems

      • 10.8.1 Detecting failovers

      • 10.8.2 Starting and stopping Performance Management

      • 10.8.3 Setting Status Server services

      • 10.8.4 Executing commands

      • 10.8.5 Networks

      • 10.8.6 When using JP1 authentication mode

  • 11. Configuring and Employing Performance Management for Multiple Monitoring

    • 11.1 Overview of multiple monitoring

      • 11.1.1 About multiple monitoring

      • 11.1.2 Features of multiple monitoring

      • 11.1.3 Definition information for multiple monitoring

    • 11.2 Before configuring a multiple-monitoring environment

      • 11.2.1 System configuration for multiple monitoring

      • 11.2.2 Prerequisite product version

      • 11.2.3 Prerequisites related to PFM - Manager

      • 11.2.4 Prerequisites related to PFM - Web Console

    • 11.3 Setting up multiple monitoring

      • 11.3.1 Procedure for setting up multiple monitoring

      • 11.3.2 Installing and setting up programs

      • 11.3.3 Link with other systems in a multiple-monitoring environment

      • 11.3.4 Setting PFM - Manager for the connection destination for multiple monitoring

      • 11.3.5 Controlling remote actions

      • 11.3.6 Setting operation monitoring

      • 11.3.7 Checking and changing the action handler for alarms

      • 11.3.8 Upgrading PFM - Manager and PFM - Web Console

    • 11.4 Unsetting up multiple monitoring

      • 11.4.1 Procedure of unsetting up multiple monitoring

      • 11.4.2 Releasing links with other systems in a multiple-monitoring environment

      • 11.4.3 Deleting the services of the secondary Manager

      • 11.4.4 Synchronizing service information with PFM - Web Console

      • 11.4.5 Reconfiguring PFM - Manager for connection destination to release multiple monitoring

      • 11.4.6 Deleting service information

    • 11.5 Duplicating definition information

      • 11.5.1 Procedure for duplicating definition information

      • 11.5.2 Exporting definition information

      • 11.5.3 Importing definition information

    • 11.6 Checking duplication of definition information and operation monitoring data

      • 11.6.1 Checking duplication of the PFM - Manager definition information

      • 11.6.2 Checking duplication of the PFM - Web Console definition information

      • 11.6.3 Checking the settings of PFM - Manager to which the monitoring agent connects

      • 11.6.4 Checking whether operation monitoring data matches

    • 11.7 Switching the primary Manager and the secondary Manager

      • 11.7.1 Procedure for switching the primary Manager and the secondary Manager

      • 11.7.2 Batch switching the primary Manager and the secondary Manager

      • 11.7.3 Switching the primary Manager and the secondary Manager separately

  • 12. Linking with the Integrated Management Product JP1/IM for Operation Monitoring

    • 12.1 Overview of linking with the integrated management product JP1/IM for operation monitoring

      • 12.1.1 Monitoring by using integrated console

      • 12.1.2 Monitoring by using integrated scope

      • 12.1.3 Linkage of Performance Management and JP1/IM

    • 12.2 JP1 events issued from Performance Management to JP1/IM

      • 12.2.1 JP1 event types

      • 12.2.2 Prerequisite conditions for issuing JP1 events

    • 12.3 Installation and setup when linking with JP1/IM

      • 12.3.1 Prerequisites for installation when linking with JP1/IM

      • 12.3.2 Setup for linking with JP1/IM

      • 12.3.3 Unsetup when linking with JP1/IM

    • 12.4 Operating the linkage with JP1/IM

      • 12.4.1 Procedure for alarm event monitoring via the JP1/IM integrated console

      • 12.4.2 Procedure for monitoring via the integrated scope of JP1/IM

      • 12.4.3 Displaying a report from the integrated console of JP1/IM

      • 12.4.4 Procedure for starting PFM - Web Console from the JP1/IM integrated management menu

    • 12.5 List of attributes of JP1 events issued when linking with JP1/IM

      • 12.5.1 When alarm events occurs

      • 12.5.2 When Performance Management services start

      • 12.5.3 When Performance Management services stop

      • 12.5.4 When the startup of Performance Management services fails

      • 12.5.5 When events for operation occur

      • 12.5.6 When agent statues are changed

      • 12.5.7 When the health check status changes

      • 12.5.8 When monitoring is suspended with a host specified

      • 12.5.9 When monitoring is suspended with an agent specified

      • 12.5.10 When monitoring is resumed with a host specified

      • 12.5.11 When monitoring is resumed with an agent specified

  • 13. Performance Monitoring Linked with JP1/IT Service Level Management (JP1/ITSLM)

    • 13.1 Overview of monitoring linked with JP1/IT Service Level Management (JP1/ITSLM)

      • 13.1.1 Benefits of linking Performance Management with JP1/ITSLM

    • 13.2 Prerequisites for JP1/ITSLM linkage

      • 13.2.1 Programs needed for JP1/ITSLM linkage

      • 13.2.2 Number of linked JP1/ITSLM instances

      • 13.2.3 User authentication mode and business groups for JP1/ITSLM linkage

      • 13.2.4 JP1 user authority for JP1/ITSLM linkage

      • 13.2.5 Recording performance data collected when linked with JP1/ITSLM

      • 13.2.6 Network settings for JP1/ITSLM linkage

      • 13.2.7 Monitoring items for JP1/ITSLM linkage

      • 13.2.8 Applying default monitoring items for JP1/ITSLM linkage

      • 13.2.9 Applying a definition file for custom monitoring items for JP1/ITSLM linkage

    • 13.3 Building a system linked with JP1/ITSLM

      • 13.3.1 Setup for JP1/ITSLM linkage

      • 13.3.2 Releasing linkage with JP1/ITSLM

      • 13.3.3 Procedures for releasing linkage with JP1/ITSLM

    • 13.4 Changing the configuration after linking with JP1/ITSLM

      • 13.4.1 Changing host names after linking with JP1/ITSLM

      • 13.4.2 Creating or deleting a PFM - Manager logical host after linking with JP1/ITSLM

      • 13.4.3 Applying configuration changes in Performance Management after linking with JP1/ITSLM

    • 13.5 Operations when linking with JP1/ITSLM

      • 13.5.1 Starting monitoring from JP1/ITSLM

      • 13.5.2 Stopping monitoring from JP1/ITSLM

      • 13.5.3 Monitoring performance data in JP1/ITSLM

      • 13.5.4 Starting PFM - Web Console from JP1/ITSLM

      • 13.5.5 Synchronizing monitoring settings after backing up and restoring PFM - Manager or JP1/ITSLM

  • 14. Linking with Network Node Manager (NNM) for Operation Monitoring

    • 14.1 Overview of linking with Network Node Manager (NNM) for operation monitoring

    • 14.2 Installation and setup for NNM linkage

      • 14.2.1 Supported OSs for linking with NNM

      • 14.2.2 Installation on a host that links with NNM

      • 14.2.3 Setup for linking with NNM

      • 14.2.4 Unsetup when linking with NNM

      • 14.2.5 Changing configuration

    • 14.3 Operations for linkage with NNM

      • 14.3.1 Starting and terminating the service of the NNM linkage facility

      • 14.3.2 Monitoring alarm events from NNM

    • 14.4 Configuration of MIB objects in SNMP traps

  • 15. Linking with ODBC-Compliant Application Programs for Operation Analysis

    • 15.1 Overview of linking with an ODBC-compliant operation analysis application program

    • 15.2 Installation and setup when linking with an ODBC-compliant application program

      • 15.2.1 Supported OSs for linking with an ODBC-compliant application program

      • 15.2.2 Installation when linking with an ODBC-compliant application program

      • 15.2.3 Setup when linking with an ODBC-compliant application program

    • 15.3 Example of using Microsoft Excel to extract performance data

    • 15.4 Notes on linking with ODBC-compliant application programs

      • 15.4.1 Supported SQL functions

      • 15.4.2 Supported expressions

      • 15.4.3 Specification rules for the names of columns and tables

      • 15.4.4 Specifying common key fields

      • 15.4.5 Adjusting the time

      • 15.4.6 Executing a query among multiple agents

      • 15.4.7 When using ODBC from Microsoft Excel

      • 15.4.8 When extracting PFM - RM performance data

• Part 3: Troubleshooting

  • 16. Detecting Problems within Performance Management

    • 16.1 Overview of detecting problems within Performance Management

    • 16.2 Using the health check function to check the operating status of monitoring agents and their hosts

      • 16.2.1 Configuring the health check function

      • 16.2.2 Checking operating statuses

      • 16.2.3 Examples of using the health check function

      • 16.2.4 Notes on the health check function

    • 16.3 Using the status management function to check service status

      • 16.3.1 Configuring the status management function

      • 16.3.2 How to check the service status

      • 16.3.3 Status management during cluster system operation

      • 16.3.4 When a problem occurs within the status management function

    • 16.4 Using the PFM service automatic restart functionality to restart PFM services

      • 16.4.1 Prerequisites for using the PFM service automatic restart functionality

      • 16.4.2 Service startup unit for the PFM service automatic restart functionality

      • 16.4.3 Configuring the PFM service automatic restart functionality

      • 16.4.4 Using the PFM service automatic restart functionality

    • 16.5 Detecting problems by linking with the integrated system monitoring product

      • 16.5.1 Configuring the output method of the common message log

      • 16.5.2 Example of creating a definition file for the JP1/Base log file trapping function

      • 16.5.3 Starting the JP1/Base log file trapping function

  • 17. Error Handling Procedures

    • 17.1 Error handling procedures

    • 17.2 Troubleshooting

      • 17.2.1 Troubleshooting problems related to setup and service startup

      • 17.2.2 Recovery method when the KAVE00493-E message is output and services cannot start

      • 17.2.3 Troubleshooting problems related to connecting to agents

      • 17.2.4 Troubleshooting problems related to logging on to PFM - Web Console

      • 17.2.5 Troubleshooting problems related to executing commands

      • 17.2.6 Troubleshooting problems related to agent management

      • 17.2.7 Troubleshooting problems related to report definition

      • 17.2.8 Troubleshooting problems related to alarm definition

      • 17.2.9 Troubleshooting problems related to collecting and managing performance data

      • 17.2.10 Troubleshooting problems related to the monitoring suspension function

      • 17.2.11 Troubleshooting problems related to linking with other programs

      • 17.2.12 Troubleshooting other problems

    • 17.3 Troubleshooting for multiple monitoring

      • 17.3.1 When the jpctool config mgrimport command is executed, an error is output

      • 17.3.2 The host name is not distributed to agents when the jpcconf primmgr notify command is executed

      • 17.3.3 The host name is not distributed to the primary Manager when the jpcconf primmgr notify command is executed

      • 17.3.4 A connection from PFM - Web Console to PFM - Manager cannot be established

      • 17.3.5 No agent is displayed on the secondary Manager

      • 17.3.6 Troubleshooting related to events

      • 17.3.7 A connection from NNM's Performance Management Report to PFM - Web Console cannot be established

      • 17.3.8 A connection from the time the JP1/IM's Event Console starts monitoring to PFM - Web Console cannot be established

      • 17.3.9 PFM-related settings cannot be specified from JP1/ITSLM

    • 17.4 Log information to be output when Performance Management is used

      • 17.4.1 Type of log information

      • 17.4.2 Details on log information

    • 17.5 Data to be collected in the event of trouble

      • 17.5.1 Data to be collected in the event of trouble (in Windows)

      • 17.5.2 Data to be collected in the event of trouble (in UNIX)

    • 17.6 Procedures for collecting data in the event of trouble

      • 17.6.1 Collecting data if a problem occurs in PFM - Manager or PFM - Base (in Windows)

      • 17.6.2 Collecting data if a problem occurs in PFM - Manager or PFM - Base (in UNIX)

      • 17.6.3 Collecting data if a problem occurs in PFM - Web Console

    • 17.7 Restoring the Performance Management system

      • 17.7.1 Restore procedure for an error related to changes in the configuration

      • 17.7.2 Procedures for recovering from serious failures such as disk failures

• Appendixes

  • A. Version Changes

    • A.1 Changes in 10-50

    • A.2 Changes in 10-10

    • A.3 Changes in 10-00

    • A.4 Changes in 09-00

    • A.5 Changes in 08-11

    • A.6 Changes in 08-00

  • B. Reference Material for This Manual

  • C. Glossary

• Index

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