17.2.4 Troubleshooting problems related to logging on to PFM - Web Console

(1) The specified Performance Management user name is not recognized during logon.

A specified Performance Management user account might not exist. Use the user name ADMINISTRATOR to log on to PFM - Web Console from the monitoring console, and then use the Users window to confirm whether a Performance Management user account has been created. If no Performance Management user account has been created, create one now.

If the user name that failed for logon was a business group user name, the business group might not be assigned to the user. Use the user name ADMINISTRATOR to log on to PFM - Web Console from the monitoring console, and then use the Users window to check whether the business group has been assigned to the user. If no business group has been assigned, assign one now.

For details on how to create Performance Management user accounts and assign business groups, see 2. Managing User Accounts and Business Groups.

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(2) A connection from PFM - Web Console to PFM - Manager (View Server service) cannot be established.

Possible causes and solutions:

• There is an error in the host name or port number specified in the Windows initialization file (config.xml).

  Confirm whether the host name and port number are correct. Correct any incorrect settings, restart PFM - Web Console, and then re-execute the operation.

• The View Server service has not been initialized.

  The services or processes required to start the View Server service might not have been started. Wait a moment and then re-execute the operation.

• The PFM - Manager host is using an IP address that does not enable a connection from the PFM - Web Console host.

  When multiple IP addresses are set for the PFM - Manager host or an IP address translation (such as NAT) is performed between PFM - Manager and PFM - Web Console, a connection might not be established. In this case, the host name must be for with PFM - Manager. For details on how to set host names, see the list of port numbers in an appendix of the manual Job Management Partner 1/Performance Management Reference.

• PFM - Web Console is connected to a PFM - Manager that has a function enabled on it that PFM - Web Console does not support.

  If the version of the connected PFM - Manager is newer than that of PFM - Web Console, check that there are no functions enabled on the PFM - Manager that are not supported by PFM - Web Console.

  If such a function is enabled, disable the function or consider upgrading the PFM - Web Consoler to a newer version.

  The following table lists the corresponding functionality and PFM - Web Console versions that support the functionality.

  Functionality	Supported in
  Functionality for binding multiple alarm tables	PFM - Web Console 09-00 or later
  Functionality for controlling access using business groups	PFM - Web Console 10-00 or later
  Monitoring suspension function	PFM - Web Console 10-50 or later

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