Contents

• Notices

• Summary of amendments

• Preface

• Part 1: Overview

  • 1. Overview of PFM - RM for Platform

    • 1.1 Purposes of performance monitoring using PFM - RM for Platform

      • 1.1.1 Finding the causes of system overload and identifying its effects on the system resources

      • 1.1.2 Monitoring to see if the system is running normally

    • 1.2 Features of PFM - RM for Platform

      • 1.2.1 Monitoring multiple hosts remotely

      • 1.2.2 Collecting performance data by attribute

      • 1.2.3 Storing performance data

      • 1.2.4 Using collected performance data effectively

      • 1.2.5 Integrating monitoring and analysis of performance data for multiple monitored hosts

      • 1.2.6 Easy setting of alarms and reports

      • 1.2.7 Applicable to cluster systems

  • 2. Functions of PFM - RM for Platform

    • 2.1 Collecting and managing performance data

      • 2.1.1 Flow of performance data collection

    • 2.2 How to monitor performance

      • 2.2.1 Example of monitoring a processor

      • 2.2.2 Example of monitoring memory

      • 2.2.3 Example of monitoring the disk

      • 2.2.4 Example of monitoring the network

      • 2.2.5 Example of monitoring processes and services

• Part 2: Setup and Operation

  • 3. Installation and Setup

    • 3.1 Installation and setup of the Windows edition

      • 3.1.1 Issues to consider before installing the Windows edition

      • 3.1.2 Flow of installation and setup for the Windows edition

      • 3.1.3 Installation procedure for the Windows edition

      • 3.1.4 Setup procedure for the Windows edition

      • 3.1.5 WMI connection setting method (when both the PFM - RM host and the monitored host are running Windows)

      • 3.1.6 SSH connection setting method for Windows (when the PFM - RM host is running Windows and the monitored host is running UNIX)

      • 3.1.7 Notes about installation and setup of the Windows edition

    • 3.2 Installation and setup of the UNIX edition

      • 3.2.1 Issues to consider before installing the UNIX edition

      • 3.2.2 Flow of installation and setup for the UNIX edition

      • 3.2.3 Installation procedure for the UNIX edition

      • 3.2.4 Setup procedure for the UNIX edition

      • 3.2.5 SSH (for UNIX) connection setting method

      • 3.2.6 Notes about installation and setup of the UNIX edition

    • 3.3 Uninstallation and unsetup of the Windows edition

      • 3.3.1 Issues to consider before uninstalling and canceling the setup for the Windows edition

      • 3.3.2 Procedure for canceling the setup for the Windows edition

      • 3.3.3 Procedure for uninstalling the Windows edition

    • 3.4 Uninstallation and unsetup of the UNIX edition

      • 3.4.1 Issues to consider before uninstalling and canceling the setup for the UNIX edition

      • 3.4.2 Procedure for canceling the setup for the UNIX edition

      • 3.4.3 Procedure for uninstalling the UNIX edition

    • 3.5 Changing the PFM - RM for Platform system configuration

    • 3.6 Changing the PFM - RM for Platform operation method

      • 3.6.1 Changing performance data storage locations

      • 3.6.2 Updating an instance environment

      • 3.6.3 Updating a monitoring target

    • 3.7 Backing up and restoring PFM - RM for Platform

      • 3.7.1 Backing up

      • 3.7.2 Restoring

    • 3.8 Settings for using a Web browser to reference manuals

      • 3.8.1 Setup for referencing manuals

      • 3.8.2 How to view manuals

  • 4. Collecting Process Operation Status Information

    • 4.1 Setup for collecting process operation status information

      • 4.1.1 Setup using the Agents tree

      • 4.1.2 Setting up monitoring targets in the Agents tree

      • 4.1.3 Deleting monitoring target settings in Agents tree

      • 4.1.4 Using an application definition template in the Agents tree

      • 4.1.5 Setting up collection in Services

      • 4.1.6 Setting up a monitoring target in Services

      • 4.1.7 Checking or modifying the settings for monitoring targets in Services

      • 4.1.8 Deleting the settings for monitoring targets in Services

      • 4.1.9 Setup using non-interactive commands

      • 4.1.10 Using commands to set up monitoring targets

      • 4.1.11 Using commands to delete settings for a monitoring target

      • 4.1.12 Specifying whether process or service names to be used as monitoring targets will be case-sensitive

    • 4.2 Example of the procedure to follow when an alarm is issued during the collection of process operation status information

  • 5. Operation in a Cluster System

    • 5.1 Configuration of PFM - RM for Platform in a cluster system

    • 5.2 Processing when a failover occurs

      • 5.2.1 Failover when an error occurs at the PFM - RM host

      • 5.2.2 Effects of PFM - Manager shutdown and the action to take

    • 5.3 Installation and setup in a cluster system (for Windows)

      • 5.3.1 Items to be checked before installing in a cluster system (for Windows)

      • 5.3.2 Flow of installation and setup in a cluster system (for Windows)

      • 5.3.3 Installation procedure in a cluster system (for Windows)

      • 5.3.4 Setup procedure in a cluster system (for Windows)

      • 5.3.5 WMI connection setting method (when both the PFM - RM host and the monitored host are running Windows) in a cluster system

      • 5.3.6 SSH connection setting method in a cluster system (when the PFM - RM host is running Windows and the monitored host is running UNIX) (for Windows)

    • 5.4 Installation and setup in a cluster system (for UNIX)

      • 5.4.1 Items to be checked before installing in a cluster system (for UNIX)

      • 5.4.2 Flow of installation and setup in a cluster system (for UNIX)

      • 5.4.3 Installation procedure in a cluster system (for UNIX)

      • 5.4.4 Setup procedure in a cluster system (for UNIX)

      • 5.4.5 SSH connection setting method in a cluster system (for UNIX)

    • 5.5 Uninstallation and unsetup in a cluster system (for Windows)

      • 5.5.1 Flow of uninstallation and unsetup in a cluster system (for Windows)

      • 5.5.2 Unsetup procedure in a cluster system (for Windows)

      • 5.5.3 Uninstallation procedure in a cluster system (for Windows)

    • 5.6 Uninstallation and unsetup in a cluster system (for UNIX)

      • 5.6.1 Flow of uninstallation and unsetup in a cluster system (for UNIX)

      • 5.6.2 Unsetup procedure in a cluster system (for UNIX)

      • 5.6.3 Uninstallation procedure in a cluster system (for UNIX)

    • 5.7 Changing the PFM - RM for Platform system configuration

    • 5.8 Changing the PFM - RM for Platform operation method in a cluster system

      • 5.8.1 Updating an instance environment in a cluster system

      • 5.8.2 Updating a monitoring target in a cluster system

      • 5.8.3 Importing and exporting the logical host environment definition file in a cluster system

• Part 3: Reference

  • 6. Monitoring Template

    • Overview of the monitoring template

    • Format of alarm explanations

    • List of alarms

    • Application Status

    • Available Memory

    • CPU Usage

    • Disk Busy %

    • Disk Free Size

    • Disk Service Time

    • Disk Space

    • I/O Wait Time

    • Kernel CPU

    • Network Received

    • Page Faults

    • Pagescans

    • Process Existence

    • Processor Queue

    • Run Queue

    • Service Stop

    • Service Stop(dsp nm)

    • Swap Outs

    • Target Host Status

    • Used Swap Mbytes

    • User CPU

    • Format of report explanations

    • Organization of report directories

    • List of reports

    • Application Process Count (historical report indicating the operation status of each process and service of an application)

    • Application Process Status (real-time report indicating the operation status of each process and service of an application)

    • Application Status (real-time report indicating the operation status of an application)

    • Avg Disk Time Status (real-time report indicating the average I/O time for the physical disk)

    • Avg Disk Time Status (historical report indicating the average I/O time for the physical disk)

    • CPU Per Processor Status (real-time report indicating the processor usage rate for each processor)

    • CPU Used Status (real-time report indicating the CPU usage status)

    • CPU Used Status (historical report indicating the CPU usage status (1 month))

    • CPU Used Status (historical report indicating the CPU usage status (1 hour))

    • CPU Used Status (Multi-Agent) (historical report indicating the CPU usage status in multiple systems (1 month))

    • CPU Used Status (Multi-Agent) (historical report indicating the CPU usage status in multiple systems (1 day))

    • Free Megabytes - Logical Disk (real-time report indicating the available area on the logical disk)

    • Free Megabytes - Logical Disk (historical report indicating the available area on the logical disk)

    • Memory Paging Status (real-time report indicating information about memory and paging)

    • Memory Paging Status (historical report indicating information about memory and paging (1 day))

    • Memory Paging Status (historical report indicating information about memory and paging (1 hour))

    • Memory Used Status (real-time report indicating the physical memory usage status in the system)

    • Memory Used Status (historical report indicating the physical memory usage status in the system (1 day))

    • Memory Used Status (historical report indicating the physical memory usage status in the system (1 hour))

    • Memory Used Status (Multi-Agent) (historical report indicating the physical memory usage status in multiple systems (1 month))

    • Memory Used Status (Multi-Agent) (historical report indicating the physical memory usage status in multiple systems (1 day))

    • Network Data (real-time report indicating the status of communication between networks)

    • Network Data (historical report indicating the status of communication between networks)

    • Physical Disk Busy Status (real-time report indicating the length of time the disk was busy)

    • Physical Disk Busy Status (historical report indicating the length of time the disk was busy)

    • Pool Nonpaged Status (real-time report indicating the size of physical memory in the system that cannot be paged out)

    • Pool Nonpaged Status (historical report indicating the size of physical memory in the system that cannot be paged out)

    • System Overview (real-time report indicating the system operation status)

    • System Overview (historical report indicating the system operation status)

    • Target Host Status (historical report indicating the status of the connection to the monitored host and information about the OS of the monitored host)

  • 7. Records

    • Data model

    • Format of record explanations

    • List of ODBC key fields

    • Summarization rules

    • Grouping rules

    • List of data types

    • Field values

    • Fields that are added only when a record is recorded in the Store database

    • Notes on records

    • List of records

    • Application Process Count (PD_APPC)

    • Application Process Detail (PD_APPD)

    • Application Process Overview (PD_APS)

    • Application Service Overview (PD_ASVC)

    • Application Summary (PD_APP2)

    • Logical Disk Overview (PI_LDSK)

    • Network Interface Overview (PI_NET)

    • Physical Disk Overview (PI_PDSK)

    • Processor Overview (PI_CPU)

    • System Status (PD)

    • System Summary (PI)

  • 8. Messages

    • 8.1 Message format

      • 8.1.1 Format of output messages

      • 8.1.2 Format of message explanations

    • 8.2 Message output destinations

    • 8.3 List of messages output to the Windows event log and syslog

    • 8.4 Messages

      • KAVL17000-I

      • KAVL17001-E

      • KAVL17002-I

      • KAVL17003-E

      • KAVL17004-E

      • KAVL17005-E

      • KAVL17006-E

      • KAVL17007-E

      • KAVL17008-E

      • KAVL17009-E

      • KAVL17010-W

      • KAVL17011-W

      • KAVL17012-W

      • KAVL17013-W

      • KAVL17014-W

      • KAVL17015-W

      • KAVL17016-W

      • KAVL17017-W

      • KAVL17018-I

      • KAVL17019-W

      • KAVL17020-W

      • KAVL17021-I

      • KAVL17022-W

      • KAVL17023-W

      • KAVL17024-W

      • KAVL17025-W

      • KAVL17026-W

      • KAVL17027-E

      • KAVL17028-E

      • KAVL17029-W

      • KAVL17030-W

      • KAVL17031-W

      • KAVL17032-W

      • KAVL17033-W

      • KAVL17034-E

      • KAVL17035-W

      • KAVL17036-W

• Part 4: Troubleshooting

  • 9. Error Handling Procedures

    • 9.1 Error handling procedures

    • 9.2 Troubleshooting

      • 9.2.1 The Remote Monitor Collector service of PFM - RM does not start

      • 9.2.2 Failure Audit (Event ID: 4625 or 4776) is recorded in the Windows security event log.

      • 9.2.3 PFM - RM for Platform was started, but no performance data is being collected

      • 9.2.4 Alarms related to process monitoring are not reported as intended

      • 9.2.5 The message "KAVL17016-W Performance data was not saved to the Store database because it is the same as previous performance data." is output to the common message log

      • 9.2.6 Troubleshooting other problems

    • 9.3 Log information to be collected for troubleshooting

      • 9.3.1 Types of log information to be collected

      • 9.3.2 Log files and directories to check

    • 9.4 Data to be collected for troubleshooting

      • 9.4.1 Data to be collected from a Windows environment

      • 9.4.2 Data to be collected from a UNIX environment

    • 9.5 How to collect data for troubleshooting

      • 9.5.1 How to collect data in a Windows environment

      • 9.5.2 How to collect data in a UNIX environment

    • 9.6 Detecting problems within Performance Management

    • 9.7 Recovering from Performance Management system errors

• Appendixes

  • A. Estimating System Requirements

    • A.1 Memory requirements

    • A.2 Disk space requirements

  • B. List of Identifiers

  • C. List of Processes

    • C.1 List of Processes (for Windows)

    • C.2 List of processes (for UNIX)

  • D. List of Port Numbers

    • D.1 Port numbers for PFM - RM for Platform

    • D.2 Firewall passage directions

  • E. Properties of PFM - RM for Platform

    • E.1 List of properties of the Remote Monitor Store service

    • E.2 List of properties of the Remote Monitor Collector service

    • E.3 List of properties of remote agents and group agents

  • F. List of Directories and Files

    • F.1 List of folders and files (for Windows)

    • F.2 List of directories and files (for UNIX)

  • G. Migration Procedure and Notes on Migration

  • H. Version Compatibility

  • I. Outputting Action Log Data

    • I.1 Types of events that are output to action logs

    • I.2 Storage format of action logs

    • I.3 Output format of action logs

    • I.4 Action log output settings

  • J. Data Sources of Records

    • J.1 Data sources of records (when the monitored host is running Windows)

    • J.2 Data sources of records (when the monitored host is running UNIX)

  • K. Linkage to JP1/SLM

  • L. Communication in IPv4 and IPv6 Environments

  • M. Version Changes

    • M.1 Changes in 11-10

    • M.2 Changes in 11-00

    • M.3 Changes in 10-50

    • M.4 Changes in 10-00

    • M.5 Changes in 09-50

    • M.6 Changes in 09-10

  • N. Reference Material for This Manual

    • N.1 Related publications

    • N.2 Conventions: Abbreviations for product names

    • N.3 Conventions: Acronyms

    • N.4 Notation for product names, service IDs, and service keys in this manual

    • N.5 Notation for folder path names in this manual

    • N.6 Conventions: KB, MB, GB, and TB

  • O. Glossary

• Index

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