3.3.1 Issues to consider before uninstalling and canceling the setup for the Windows edition
This subsection provides notes about uninstalling PFM - RM for Platform and canceling its setup.
- Organization of this subsection
(1) Notes about OS user permissions required for uninstallation
When you uninstall PFM - RM for Platform, make sure that you use an account that has Administrator permissions.
(2) Notes about network
Uninstalling a Performance Management program does not delete the port numbers defined in the services file.
(3) Notes about programs
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If you uninstall PFM - RM for Platform while Performance Management programs and services or other programs that reference Performance Management files (such as Windows Event Viewer) are running, some files and folders might remain in the system. In such a case, you must manually delete all files and folders under the installation folder.
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If you uninstall PFM - RM for Platform in the states described below, files or folders might remain. In this case, you must manually delete all files and folders from installation-folder\agt7. If you are using PFM - RM for Platform in a logical host environment, delete files and folders from environment-folder\jp1pc\agt7 in the same way.
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A Performance Management program or service is running.
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Another program (such as Windows Event Viewer) that references a Performance Management file is running.
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A file or folder under installation-folder\agt7 is being referenced.
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If you attempt to uninstall PFM - RM for Platform while Performance Management programs and services or other programs that reference Performance Management files (such as Windows Event Viewer) are running, a message prompting system restart might be displayed. If this occurs, restart the system to complete the uninstallation procedure.
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If PFM - Base and PFM - RM for Platform are both installed on the same host, PFM - Base cannot be uninstalled unless you uninstall PFM - RM for Platform. In such a case, uninstall PFM - RM for Platform, and then uninstall PFM - Base. Similarly, if PFM - Manager and PFM - RM for Platform are installed on the same host, PFM - Manager cannot be uninstalled unless you uninstall PFM - RM for Platform. In this case, uninstall PFM - RM for Platform, and then uninstall PFM - Manager.
(4) Notes about services
Uninstalling PFM - RM for Platform might not delete the service information that is displayed by the jpctool service list command. In such a case, use the jpctool service delete command at the host where PFM - Manager is installed to delete the service information. To have the deletion of service information apply to the PFM - Web Console host, you must execute the jpctool service sync command to synchronize the agent information between the PFM - Manager host and the PFM - Web Console host.
(5) Other notes
To uninstall Performance Management programs from a host on which PFM - Web Console is installed, close all browser windows before you start the uninstallation.