9.2.1 The Remote Monitor Collector service of PFM - RM does not start
If the PFM - RM host is running Windows, startup of the Remote Monitor Collector service might fail during PFM - RM startup, and one of the following messages might be displayed in the Windows event log when Windows is restarted:
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The Service Name service hung on starting.
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Service Name service hung on startup.
Because this problem is caused by a timeout in Windows service control manager, it tends to occur when PFM - Manager's communication load is high and a response from PFM - Manager takes time. This problem occurs when all of the following conditions are satisfied:
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JP1/PFM - Manager's communication load is high.
For example, many copies of PFM - RM are being started concurrently.
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In Windows Services applet, the startup type is set to Automatic for PFM - RM services.
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The OS is restarted.
To avoid this problem, take either of the following steps:
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When starting a service at the time the OS is restarted, start it by executing the jpcspm start command instead of starting it from Windows service control manager.
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Shorten the PFM - RM startup time by using the setting described below for the PFM - RM host.
This setting shortens the reconnection processing during startup of the PFM - RM service if PFM - Manager cannot be connected to. In this case, the probability of the PFM - RM service starting in a stand-alone mode increases.
To shorten the startup time of PFM - RM, change [Agent Collector x Section]# in the startup information file (jpccomm.ini) and the NS Init Retry Count label of [Agent Store x Section]# from NS Init Retry Count =2 to NS Init Retry Count =1.
- #
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The PFM - RM product ID is entered for x. For details about product IDs, see B. List of Identifiers. If multiple copies of PFM - RM are installed on the same host, specify an NS Init Retry Count label value for each product ID.
The startup information file (jpccomm.ini) is stored in the following directory:
- If the PFM - RM host is a physical host
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installation-folder\jpccomm.ini
- If the PFM - RM host is a logical host
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environment-directory#\jp1pc\jpccomm.ini
- #
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Indicates the directory on the shared disk specified when the logical host was created.