Contents

• Notices

• Preface

• Part 1: Overview

  • 1. Overview of PFM - Agent for Enterprise Applications

    • 1.1 Features of PFM - Agent for Enterprise Applications

      • 1.1.1 Collect SAP system performance data

      • 1.1.2 Collect performance data according to its characteristics

      • 1.1.3 Save performance data

      • 1.1.4 Report problems in SAP system operations

      • 1.1.5 Easily define alarms and reports

      • 1.1.6 Extract the SAP system's log information and CCMS alert information

      • 1.1.7 Collect the SAP system's monitor information

  • 2. Performance Monitoring

    • 2.1 About performance monitoring

      • 2.1.1 Purposes of performance monitoring

      • 2.1.2 Selecting a baseline

      • 2.1.3 Examples of performance monitoring

• Part 2: Setup and Operation

  • 3. Installation and setup

    • 3.1 Installation and setup in Windows

      • 3.1.1 What to check before installing and setting up PFM - Agent for Enterprise Applications in Windows

      • 3.1.2 Flow of tasks for installation and setup in Windows

      • 3.1.3 Installation procedure in Windows

      • 3.1.4 Library application procedure

      • 3.1.5 Setup procedure in Windows

      • 3.1.6 Notes about installation and setup in Windows

    • 3.2 Installation and setup in UNIX

      • 3.2.1 What to check before installing and setting up PFM - Agent for Enterprise Applications in UNIX

      • 3.2.2 Flow of tasks for installation and setup in UNIX

      • 3.2.3 Installation procedure in UNIX

      • 3.2.4 Library application procedure

      • 3.2.5 Setup procedure in UNIX

      • 3.2.6 Notes about installation and setup in UNIX

    • 3.3 Uninstallation and unsetup in Windows

      • 3.3.1 Notes before uninstallation and unsetup in Windows

      • 3.3.2 Unsetup procedure in Windows

      • 3.3.3 Uninstallation procedure in Windows

    • 3.4 Uninstallation and unsetup in UNIX

      • 3.4.1 Notes before uninstallation and unsetup in UNIX

      • 3.4.2 Unsetup procedure in UNIX

      • 3.4.3 Uninstallation procedure in UNIX

    • 3.5 Changing the PFM - Agent for Enterprise Applications system configuration

    • 3.6 Changing the PFM - Agent for Enterprise Applications operation method

      • 3.6.1 Changing the performance data storage location

      • 3.6.2 Updating the Store version to 2.0

      • 3.6.3 Settings for updating an instance environment

    • 3.7 Backing up and restoring PFM - Agent for Enterprise Applications

      • 3.7.1 Backup

      • 3.7.2 Restoration

    • 3.8 Settings for using a Web browser to reference manuals

      • 3.8.1 Setup procedure for referencing manuals

      • 3.8.2 How to view manuals

  • 4. Operation in a Cluster System

    • 4.1 Configuration of PFM - Agent for Enterprise Applications in a cluster system

    • 4.2 Processing at failover

      • 4.2.1 Failover when an error occurs on a PFM - Agent host

      • 4.2.2 Effects of PFM - Manager failure and the action to be taken

    • 4.3 Installation and setup in a Windows cluster system

      • 4.3.1 SAP NetWeaver 7.0 or later (Windows)

    • 4.4 Installation and setup in a UNIX cluster system

      • 4.4.1 SAP NetWeaver 7.0 or later (UNIX)

    • 4.5 Uninstallation and unsetup in a Windows cluster system

      • 4.5.1 SAP NetWeaver 7.0 or later (Windows)

    • 4.6 Uninstallation and unsetup in a UNIX cluster system

      • 4.6.1 SAP NetWeaver 7.0 or later (UNIX)

    • 4.7 Changing the system configuration of PFM - Agent for Enterprise Applications in a cluster system

    • 4.8 Changing the PFM - Agent for Enterprise Applications operation method in a cluster system

      • 4.8.1 Changing the performance data storage location in a cluster system

      • 4.8.2 Updating the Store version to 2.0 in a cluster system

      • 4.8.3 Settings for updating an instance environment in a cluster system

    • 4.9 Backing up and restoring PFM - Agent for Enterprise Applications in a cluster system

  • 5. Extracting System Log Information

    • 5.1 Overview of the system log information extraction function

    • 5.2 Extracting system log information

      • 5.2.1 Setup

      • 5.2.2 Output example

    • 5.3 Environment parameters file

      • 5.3.1 Setup procedure

      • 5.3.2 Settings

    • 5.4 Using a command to extract system log information

      • 5.4.1 Before executing the command

      • 5.4.2 Using the command to extract system log information

      • 5.4.3 Environment parameters file for extracting system log information by command execution

  • 6. Extracting CCMS Alert Information

    • 6.1 Overview of the CCMS alert information extraction function

    • 6.2 Extracting CCMS alert information

      • 6.2.1 Setup

      • 6.2.2 Output example

    • 6.3 Environment parameters file

      • 6.3.1 Setup procedure

      • 6.3.2 Settings

    • 6.4 Using a command to extract CCMS alert information

      • 6.4.1 Before executing the command

      • 6.4.2 Using the command to extract CCMS alert information

      • 6.4.3 Environment parameters file for extracting CCMS alert information by command execution

  • 7. Collecting Monitor Information

    • 7.1 Overview of collecting monitor information

    • 7.2 Settings for collecting monitor information

      • 7.2.1 Setting a monitor set name and a monitor name

      • 7.2.2 Settings for performance data collection

• Part 3: Reference

  • 8. Monitoring Template

    • Overview of the monitoring template

    • Format of alarm explanations

    • List of alarms

    • Buffer - CUA

    • Buffer - FieldDescri

    • Buffer - GenericKey

    • Buffer - InitialReco

    • Buffer - Program

    • Buffer - Screen

    • Buffer - ShortNameTA

    • Buffer - SingleRecor

    • Buffer - TableDefini

    • Dialog ResponseTime

    • Extended Memory

    • Heap Memory

    • Paging Area

    • Roll Area

    • SystemWideQueue

    • ServerSpecificQueue

    • Utilization % (alarm for monitoring the average usage of background work processes)

    • QueueLength %

    • Utilization % (alarm for monitoring the average usage of dialog processes)

    • Format of report explanations

    • Organization of report folders

    • List of reports

    • Dialog ResponseTime

    • Dialog ResponseTime Status

    • Dialog ResponseTime Trend (hourly historical report)

    • Dialog ResponseTime Trend (daily historical report)

    • Dialog ResponseTime Trend (Multi-Agent)

    • Dialog Utilization %

    • Process Detail

    • Process Overview Status

    • SAP Buffer Detail (CUA)

    • SAP Buffer Detail (FieldDescription)

    • SAP Buffer Detail (GenericKey)

    • SAP Buffer Detail (InitialRecords)

    • SAP Buffer Detail (Program)

    • SAP Buffer Detail (Screen)

    • SAP Buffer Detail (ShortNameTAB)

    • SAP Buffer Detail (SingleRecord)

    • SAP Buffer Detail (TableDefinition)

    • SAP Buffer Hitratio

    • SAP Buffer Hitratio Status

    • SAP Buffer Hitratio Trend (hourly historical report)

    • SAP Buffer Hitratio Trend (daily historical report)

    • SAP Memory Detail

    • SAP Memory Used

    • SAP Memory Used Status

    • SAP Memory Used Trend (hourly historical report)

    • SAP Memory Used Trend (daily historical report)

    • UsersLoggedIn Trend (hourly historical report)

    • UsersLoggedIn Trend (daily historical report)

    • UsersLoggedIn Trend (Multi-Agent)

    • Background Processing SystemWideQueue

    • Background Service ServerSpecificQueue

    • Background Service Utilization %

  • 9. Records

    • Data model

    • Format of record explanations

    • List of ODBC key fields

    • Summary rules

    • List of data types

    • Field values

    • Fields added only when data is stored in the Store database

    • Notes about records

    • List of records

    • Background Processing (PI_BTCP)

    • Background Service (PI_BTC)

    • CCMS Alert Monitor Command (PD_ALMX)

    • Dialog Service (PI_DIA)

    • Enqueue Service (PI_ENQ)

    • SAP Buffer Summary (PI_BUFF)

    • SAP Instance Summary (PD_SRV)

    • SAP Memory Summary (PI_MEM)

    • Spool Service (PI_SPO)

    • System Log Monitor Command (PD_SLMX)

    • Update1 Service (PI_UPD1)

    • Update2 Service (PI_UPD2)

    • User defined Monitor (Perf.) (PI_UMP)

    • Work Process Summary (PD)

    • WorkLoad Summary Interval (PI)

  • 10. Commands

    • Format of command explanations

    • List of commands

    • jr3alget

    • jr3slget

  • 11. Messages

    • 11.1 Message format

      • 11.1.1 Format of output messages

      • 11.1.2 Format of message explanations

    • 11.2 Message output destinations

    • 11.3 Messages output to syslog and Windows event log

    • 11.4 Messages

      • KAVF14000-I

      • KAVF14001-I

      • KAVF14002-E

      • KAVF14100-I

      • KAVF14103-I

      • KAVF14105-I

      • KAVF14121-E

      • KAVF14122-E

      • KAVF14125-E

      • KAVF14126-E

      • KAVF14127-E

      • KAVF14128-E

      • KAVF14129-E

      • KAVF14131-E

      • KAVF14133-E

      • KAVF14134-E

      • KAVF14136-E

      • KAVF14140-E

      • KAVF14150-E

      • KAVF14151-E

      • KAVF14152-W

      • KAVF14160-I

      • KAVF14161-E

      • KAVF14171-W

      • KAVF14172-W

      • KAVF14173-W

      • KAVF14174-W

      • KAVF14175-W

      • KAVF14176-W

      • KAVF14177-W

      • KAVF14178-W

      • KAVF14179-W

      • KAVF14184-E

      • KAVF14185-E

      • KAVF14186-E

      • KAVF14190-E

      • KAVF14200-I

      • KAVF14201-I

      • KAVF14210-I

      • KAVF14211-E

      • KAVF14212-I

      • KAVF14213-I

      • KAVF14215-I

      • KAVF14216-I

      • KAVF14220-E

      • KAVF14221-E

      • KAVF14222-E

      • KAVF14223-E

      • KAVF14224-E

      • KAVF14225-E

      • KAVF14226-E

      • KAVF14227-E

      • KAVF14229-E

      • KAVF14230-E

      • KAVF14231-E

      • KAVF14232-E

      • KAVF14233-E

      • KAVF14240-E

      • KAVF14241-E

      • KAVF14242-E

      • KAVF14243-E

      • KAVF14244-E

      • KAVF14245-E

      • KAVF14250-W

      • KAVF14251-E

      • KAVF14253-E

      • KAVF14254-E

      • KAVF14255-E

      • KAVF14256-E

      • KAVF14257-E

      • KAVF14260-E

      • KAVF14261-E

      • KAVF14262-E

      • KAVF14263-E

      • KAVF14270-E

      • KAVF14271-W

      • KAVF14272-E

      • KAVF14273-I

      • KAVF14274-E

      • KAVF14275-I

      • KAVF14276-W

      • KAVF14277-I

      • KAVF14278-E

      • KAVF14280-W

      • KAVF14281-W

      • KAVF14285-E

      • KAVF14286-E

      • KAVF14287-E

• Part 4: Troubleshooting

  • 12. Error Handling Procedures

    • 12.1 Error handling procedures

    • 12.2 Troubleshooting

      • 12.2.1 Troubleshooting related to setup and service startup

      • 12.2.2 Troubleshooting related to command execution

      • 12.2.3 Troubleshooting related to report definitions

      • 12.2.4 Troubleshooting related to alarm definitions

      • 12.2.5 Troubleshooting related to collection and management of performance data

      • 12.2.6 Troubleshooting related to the log monitoring program

      • 12.2.7 Troubleshooting related to other problems

    • 12.3 Log information to be collected during troubleshooting

      • 12.3.1 Type of log information to be collected during troubleshooting

      • 12.3.2 Lists of log files and directories to be collected during troubleshooting

    • 12.4 Data to be collected during troubleshooting

      • 12.4.1 Data to be collected during troubleshooting in a Windows environment

      • 12.4.2 Data to be collected during troubleshooting in a UNIX environment

    • 12.5 How to collect data during troubleshooting

      • 12.5.1 How to collect data during troubleshooting in a Windows environment

      • 12.5.2 How to collect data during troubleshooting in a UNIX environment

    • 12.6 Detecting problems within Performance Management

    • 12.7 Performance Management system error recovery

• Appendixes

  • A. System Estimates Before Configuration

    • A.1 Memory requirements

    • A.2 Disk space requirements

    • A.3 Disk space requirements for cluster use

  • B. Kernel Parameters

  • C. List of Identifiers

  • D. List of Processes

  • E. List of Port Numbers

    • E.1 Port numbers of Performance Management

    • E.2 Firewall passage directions

  • F. Properties of PFM - Agent for Enterprise Applications

    • F.1 List of Agent Store service properties

    • F.2 List of Agent Collector service properties

  • G. Lists of directories and files

    • G.1 List of folders and files (Windows)

    • G.2 List of directories and files (UNIX)

  • H. Migration Steps and Notes on Migration

    • H.1 Upgrade installation

    • H.2 Extracting the system log information and CCMS Alert Information

  • I. Version Compatibility

  • J. Outputting Action Log Data

    • J.1 Types of events output to the action log

    • J.2 Format for saving the action log files

    • J.3 Format of output action log data

    • J.4 Settings for outputting action log data

  • K. Working with JP1/ITSLM

  • L. Version Changes

    • L.1 Changes in version 10-51

    • L.2 Changes in version 10-00

    • L.3 Changes in version 09-00

    • L.4 Changes in version 08-00

  • M. Reference Material for this Manual

    • M.1 Related publications

    • M.2 Conventions: Abbreviations

    • M.3 Acronyms

    • M.4 Format of product names, service IDs, and service keys in this manual

    • M.5 Meaning of "folder" and "directory"

    • M.6 Performance Management installation folders

    • M.7 Formats of commands in this manual

    • M.8 NNM products supported by Performance Management

    • M.9 Conventions: KB, MB, GB and TB

  • N. Glossary

• Index

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