12.1 Error handling procedures
This section describes the procedures for handling errors that occur while you are using Performance Management products.
- Check the event
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Check the following:
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Event when the error occurred
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Contents of any messages that have been displayed
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Log information (such as common message log)
For details about the messages and how to respond to each message, see 11. Messages. For details about the log information that is output by the Performance Management products, see 12.3 Log information to be collected during troubleshooting.
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- Collect data
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Collect data to determine the cause of the error. For details about how to collect the necessary data, see 12.4 Data to be collected during troubleshooting and 12.5 How to collect data during troubleshooting.
- Determine the cause
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Use the collected data to determine the cause and extent of the error, as well as the range of its consequences.