2.6.1 Notification using the Ops I notification function

The Ops I notification function can be used to send notifications through the use of the Ops I GUI and emails.

(Figure) Configuration for notification using the Ops I notification function

The prerequisites and setting items are as follows.

[Prerequisites]
You do not need to prepare an email sending environment.

[Setting items]

Configure the settings for the following items. Setting is performed by a user with the role of System Administrator or Site Reliability Engineer. Only the “Notification settings” will be implemented by each agent.

(Table) Email notification setting items

Setting items	Description	Required
Ops I notification function settings	This registers the settings required to send emails by using the Ops I notification function.	Required
Notification settings	This sets the items for which the agent wants to receive notifications and the queue to be monitored.	Optional

The queue is the “Contact person” in Ops I ticket management. For details on creating and editing queues, see “Create and edit the contact person”.

Note Note

If multiple notifications are generated for the same email address within 10 minutes, these notifications will be combined into one email. The notifications will be sorted based on the following priorities: Severity (Critical > Warning > Information) > Date and Time of Occurrence (Oldest First). The email subject will be displayed in the following format: "email-subject (Total n notifications)". "email-subject" is the subject of the first notification of all the notifications combined. "n" is the number of notifications combined.

(1) Ops I notification function settings

■ Configuring OTOBO

1. Register the settings for the Ops I notification function.

① From the main menu, select [Admin] and open [Administration] - [System Configuration].

② On the [System Configuration] screen, select [Navigation] - [Core] - [Email].

③ To register the settings for the Ops I notification function, set the following values for the main area widgets.

(Table) Registration widgets for the Ops I notification function

Widget	Value
SendmailModule	Specify "OpsINotification".

2. Click the [Actions] - [Deployment] button to deploy the system settings.

(2) Notification settings

■ Configuring OTOBO

1. Register an email account.

① Open the avatar icon - [Personal preferences].

② Open [Personal Preferences] - [Notification Settings].

③ Select the queue you wish to monitor from [My Queues]. (Multiple queues can be selected)

④ If you have changed the settings, click the check button ("Save this setting") to the right of [My Queues].

⑤ From [Ticket notifications], check the notification settings for which you wish to receive, click the check button ("Save this setting") on the right.

In addition to the default notification settings, users can add notification settings. For details on the default notification settings and how to add notification settings, see "Manage ticket notifications".