1.2.2 Roles (by function)
The functions of OTOBO and the required Ops I Primitive roles are as follows.
The following table indicates the support status of the main menu and the menus that can be selected from the main menu via pull-down menus. For information on the support and non-support of widgets, buttons, etc., see the chapters on individual functions.
(Table) Primitive roles of Ops I by function
| Function | Primitive roles in Ops I | |||
|---|---|---|---|---|
| itsm_admin | itsm_manager | itsm_user | itsm_viewer | |
| Avatar icon [Personal preferences] (See "Preparation".) |
〇 | 〇 | 〇 | 〇 |
| [Dashboard] | 〇 | 〇 | 〇 | 〇 |
| [Customers] | 〇 | 〇 | △*1 | △*1 |
| [Calendar] | - | - | - | - |
| [Tickets] | 〇 | 〇 | △*2 | △*2 |
| [FAQ] | 〇 | △*3 | △*3 | △*4, *5 |
| [Services] | - | - | - | - |
| [CMDB] | 〇 | 〇 | △*6 | △*6 |
| [ITSM Changes] | - | - | - | - |
| [Reports] | 〇 | 〇 | × | × |
| [Admin] | 〇 | × | × | × |
*1: [Customer Administration] is hidden.
*2: [Queue view] is not supported.
*3: [Language Management] is hidden.
*4: [Language Management] and [Category Management] are hidden.
*5: [New] is unavailable.
*6: [New] is hidden.