Changes
Changes in (JCSM73-0280-01(E)) JP1 Cloud Service/Operations Integration 02-80
| Additions and changes | Location |
|---|---|
The following were added to the Windows Server versions.
|
Introduction |
| The knowledge functionality was added to the figure that explains the ITSM application functions. | 1 |
| The description of "knowledge articles in Ops I" was added to the term "FAQ articles". | 1, 1.1, 2.1, 2.1.1, 2.3, 5.5.1, 6, 8.1.2 |
| The content related to the "FAQ" function was changed in the table of the primitive roles of Ops I by function. | 1.2.2 |
| In the description of the chapter that describes use cases, it was added that the field values for each setting are examples and do not limit the specified values. | 2 |
| In the use cases for how to associate FAQ articles with tickets, the procedures were changed. | 2.1.1 |
| A use case for registering FAQ articles was added. | 2.1.2 |
| Regarding the Ops I notification function, the description of a function that can consolidate multiple notifications sent to the same recipient within 10 minutes into a single email was added. | 2.6.1 |
| Actions and references for [FAQ] were added. | 6 |
For [FAQ], the procedures for using the following items were added:
|
6.1, 6.2, 6.5, 6.7 |
| A description of importing/exporting FAQ articles and categories was added. | 6.8, 9.6 |
The description of the following events that trigger ticket notifications was changed:
|
9.5 |
| It was added that if the operator who performs an event that triggers ticket notifications (such as creating a ticket or adding an article) is not a customer user, the operator will not receive notifications even if that operator is set in [Recipients]. | 9.5 (1) |
| The entire [FAQ] preparation section was deleted. | － |
(Legend) -: N/A
Simple typos, omissions, and the like have been corrected without notice.