Contents

• Notices

• Summary of amendments

• Preface

• 1. Building Management Servers and Agents

  • 1.1 Building a base system

    • 1.1.1 Overview of building a minimal configuration system

    • 1.1.2 Overview of building a basic configuration system

    • 1.1.3 Overview of building a multi-server system

  • 1.2 Creating a management server environment

    • 1.2.1 Types of JP1/IT Desktop Management 2 - Manager installation

    • 1.2.2 Procedure for installing JP1/IT Desktop Management 2 - Manager (on a management server in a single-server configuration or on a primary management server in a multi-server configuration)

    • 1.2.3 Procedure for installing JP1/IT Desktop Management 2 - Manager (on a management relay server)

    • 1.2.4 Procedure for setting up a management server in a single-server configuration or the primary management server in a multi-server configuration

    • 1.2.5 Procedure for setting up a management relay server

  • 1.3 Registering a Product License

    • 1.3.1 Registering a product license

    • 1.3.2 Adding a product license

    • 1.3.3 Procedure for setting product license information for a management relay server

  • 1.4 Logging in to the Operation Window

    • 1.4.1 Logging in

    • 1.4.2 Changing the default password

    • 1.4.3 Setting user account information

    • 1.4.4  Unlocking a user account

  • 1.5 Identifying all devices used in your organization

    • 1.5.1 Searching for devices connected to the network

    • 1.5.2 Planning the installation of agents

  • 1.6 Manually installing agents on computers

    • 1.6.1 Creating an installation set

    • 1.6.2 Installing agents on computers

    • 1.6.3 Uploading an agent to a Web server

    • 1.6.4 Uploading an agent to a file server

    • 1.6.5 Distributing the agent installation media (CD-R or USB memory) to users

    • 1.6.6 Distributing agents to users as a file attached to an email

    • 1.6.7 Installing an agent on the computer by using a logon script

    • 1.6.8 Installing an agent on the computer by using the disk copy feature

    • 1.6.9 Procedure for installing the agent from supplied media

    • 1.6.10 Procedure for setting up the agent

    • 1.6.11 Procedure for automatically setting the connection destination of agents

  • 1.7 Automatically installing agents on computers

    • 1.7.1 General procedure for checking the agent installation status

    • 1.7.2 Automatically deploying an agent to every computer discovered during the search (network search)

    • 1.7.3 Checking the device discovery status

    • 1.7.4 Checking the latest discovery status

    • 1.7.5 Checking the discovered devices

    • 1.7.6 Checking the managed devices

    • 1.7.7 Checking the excluded devices

    • 1.7.8 Deploying agents to selected groups of computers on which agents have not yet been installed

  • 1.8 Building the environment of a relay system

    • 1.8.1 Installing a relay system

    • 1.8.2 Procedure for installing a relay system from supplied media

    • 1.8.3 Procedure for setting up a relay system

  • 1.9 Installing Remote Install Manager only

    • 1.9.1 Procedure for installing Remote Install Manager only

• 2. Building system configurations

  • 2.1 Building offline management configuration systems

    • 2.1.1 Overview of building an offline management configuration system

  • 2.2 Building agentless configuration systems

    • 2.2.1 Overview of building an agentless configuration system

  • 2.3 Building support service linkage configuration systems

    • 2.3.1 Overview of building a support service linkage configuration system

  • 2.4 Building Active Directory linkage configuration systems

    • 2.4.1 Overview of building an Active Directory linkage configuration system

  • 2.5 Building MDM linkage configuration systems

    • 2.5.1 Overview of building a MDM linkage configuration system

  • 2.6 Building network monitoring configuration systems

    • 2.6.1 Overview of building a network monitoring configuration system

    • 2.6.2 Enabling the network monitor

  • 2.7 Building a configuration system that uses JP1 authentication

    • 2.7.1 Building a configuration system that uses JP1 authentication

    • 2.7.2 Overview of switching from ITDM2 authentication to JP1 authentication

    • 2.7.3 Overview of switching from JP1 authentication to ITDM2 authentication

    • 2.7.4 Correspondence between JP1 permission levels, and the permissions and division of work responsibilities in JP1/IT Desktop Management 2

  • 2.8 Building JP1/NETM/NM - Manager linkage configuration systems

    • 2.8.1 Overview of building a JP1/NETM/NM - Manager linkage configuration system

    • 2.8.2 Overview of building a NX NetMonitor/Manager linkage configuration system

  • 2.9 Building JP1/IM linkage configuration systems

    • 2.9.1 Overview of building a JP1/IM linkage configuration system

  • 2.10 Building a cluster system

    • 2.10.1 Overview of building a cluster system

    • 2.10.2 Procedure for creating a resource group on the primary server

    • 2.10.3 Setting up JP1/IT Desktop Management 2 on the primary server

    • 2.10.4 Setting up JP1/IT Desktop Management 2 on the standby server

  • 2.11 Building an environment for managing the devices used outside the company

    • 2.11.1 Building an Internet gateway

    • 2.11.2 Setting up firewalls

    • 2.11.3 Building an agent for devices used outside the company

• 3. Changing settings

  • 3.1 Procedure for changing the setting for connection to the database

  • 3.2 Procedure for changing the folders that are used

  • 3.3 Procedure for configuring operation log acquisition

  • 3.4 Procedure for setting up the output folder for the revision history

  • 3.5 Procedure for changing a port number

  • 3.6 Procedure for changing the higher connection destination settings of a management relay server

  • 3.7 Procedure for changing the settings for reporting to a higher-level system of a management relay server

  • 3.8 Procedure for changing the communication settings on a management relay server

  • 3.9 Procedure for changing the remote control settings on a management relay server

  • 3.10 Changing the user management settings

  • 3.11 Procedure for changing the currency unit

  • 3.12 Procedure for controlling the network bandwidth used for distribution

  • 3.13 Procedure for changing login restrictions

  • 3.14 Procedure for suppressing asset information registration and modification

  • 3.15 Procedure for upgrading a database

  • 3.16 Procedure for initializing a database

  • 3.17 Procedure for configuring to use the API

• 4. Customizing the settings specified when building a system

  • 4.1 Settings for building a minimal configuration system

    • 4.1.1 Specifying search conditions (discovery from IP address)

    • 4.1.2 Credentials used in discovery from IP address

    • 4.1.3 Adding agent configurations

    • 4.1.4 Procedure for adding relay system configurations

    • 4.1.5 Procedure for using configuration files to configure processing

    • 4.1.6 Procedure for changing agent monitoring items

    • 4.1.7 Procedure for changing the settings for managing the software information of agents for UNIX or Mac

    • 4.1.8 Customizing conditions for weak passwords

  • 4.2 Settings for building agentless configuration systems

    • 4.2.1 Regularly updating agentless device information

  • 4.3 Settings for building a support service linkage configuration system

    • 4.3.1 Setting information for connecting to the support service

  • 4.4 Settings for building Active Directory linkage configuration systems

    • 4.4.1 Setting information for connecting to Active Directory

    • 4.4.2 Setting the information acquired from Active Directory as an additional management item

    • 4.4.3 Searching for devices registered in Active Directory

    • 4.4.4 Specifying search conditions (searching Active Directory)

    • 4.4.5 Setting a device as a management target

  • 4.5 Settings for building MDM linkage configuration systems

    • 4.5.1 Specifying settings to link with an MDM system

  • 4.6 Settings for building network monitoring configuration systems

    • 4.6.1 Editing devices in the network control list

    • 4.6.2 Editing the automatic update of the network filter list

    • 4.6.3 Adding network monitor settings

    • 4.6.4 Changing assignment of network monitor settings

    • 4.6.5 Enabling the JP1/NETM/NM - Manager linkage settings

    • 4.6.6 Procedure for editing the network control settings file

    • 4.6.7 Procedure for replacing a computer by a network control appliance when the network monitor on the computer is enabled

  • 4.7 Settings for building JP1/IM linkage configuration systems

    • 4.7.1 Procedure for setting the configuration file used for linkage with JP1/IM

  • 4.8 Settings for managing 30,000 to 50,000 computers

    • 4.8.1 Settings for collecting operation logs

    • 4.8.2 Procedure for setting the security judgment

    • 4.8.3 In case of 10-20 concurrent users to work with operation windows

• 5. Overwrite-installing the product and updating the components

  • 5.1 Procedure for performing an overwrite installation of JP1/IT Desktop Management 2 - Manager

  • 5.2 Procedure for performing an overwrite installation of an agent from the supplied media

  • 5.3 Procedure for performing an overwrite installation of a relay system from supplied media

  • 5.4 Procedure for performing an overwrite installation of a network access control agent from the supplied media

  • 5.5 Procedure for performing an overwrite installation of an Internet gateway from supplied media

  • 5.6 Overview of upgrading the entire JP1/IT Desktop Management 2 system

  • 5.7 Procedure for upgrading JP1/IT Desktop Management 2 - Manager

  • 5.8 Updating components

  • 5.9 Procedure for registering components

  • 5.10 Overview of performing an overwrite installation in a cluster system

  • 5.11 Performing an overwrite installation from JP1/IT Desktop Management and other products to JP1/IT Desktop Management 2

• 6. Uninstalling products

  • 6.1 Overview of uninstalling the entire system

  • 6.2 Procedure for uninstalling JP1/IT Desktop Management 2 - Manager

  • 6.3 Procedure for uninstalling Remote Install Manager

  • 6.4 Procedure for uninstalling the agent

  • 6.5 Procedure for uninstalling a relay system

  • 6.6 Disabling the network monitor

  • 6.7  Uninstalling a controller

  • 6.8 Procedure for uninstalling JP1/IT Desktop Management 2 - Manager in a cluster system

  • 6.9 Procedure for uninstalling an Internet gateway

• 7. Migrating environments

  • 7.1 Replacing a management server

    • 7.1.1 Procedure for replacing a management server in a single-server configuration

    • 7.1.2 Procedure for replacing a management server in a multi-server configuration

  • 7.2 Procedure for changing the server role from management server in a single-server configuration to primary management server in a multi-server configuration

  • 7.3 Procedure for changing the server role from management server to management relay server

  • 7.4 Replacing a computer with only Remote Install Manager installed

  • 7.5 Procedure for replacing computers on which an agent is installed

  • 7.6 Procedure for replacing relay systems

  • 7.7 Procedure for replacing computers for which network access control is enabled

  • 7.8 Replacing the Internet gateway

  • 7.9 Changing host names and IP addresses in the system configuration

    • 7.9.1 Procedure for changing the management server host name

    • 7.9.2 Procedure for changing the management server IP address

    • 7.9.3 Procedure for changing the host name or IP address of a relay system

    • 7.9.4 Procedure for changing logical host names in a cluster system

    • 7.9.5 Procedure for changing logical IP addresses in a cluster system

  • 7.10 Procedure for merging multi-server systems

  • 7.11 Procedure for switching the higher connection destination of a management relay server

  • 7.12 Procedure for switching the management server to which an agent connects

  • 7.13 Procedure for switching the connection-destination management server of a specific agent in a multi-server configuration

  • 7.14 Procedure for switching the relay system to which an agent connects

  • 7.15 Procedure for switching the relay system to which a specific agent connects

  • 7.16 Procedure for switching the management server to which an Internet gateway

  • 7.17 Procedure for switching the large-scale management option

• 8. Commands used for building-related operations

  • 8.1 Executing commands

  • 8.2  Command description format

  • 8.3 updatesupportinfo (uploading support service information)

  • 8.4 exportdb (acquiring backup data)

  • 8.5 importdb (restoring backup data)

  • 8.6 stopservice (stopping services)

  • 8.7 startservice (starting services)

  • 8.8 getlogs (collecting troubleshooting information)

  • 8.9  getinstlogs (collecting troubleshooting information about installation)

  • 8.10 resetnid.vbs (resetting the host ID)

  • 8.11 distributelicense (distributing licenses)

  • 8.12 dmpclint.exe (resetting the information generated by the distribution function that uses Remote Install Manager)

  • 8.13 checkitdmhost (checking the format of the file for connection destinations)

• 9. Troubleshooting

  • 9.1 Overview of troubleshooting during building of an environment

  • 9.2 Troubleshooting when building a minimal configuration system

    • 9.2.1 Troubleshooting during building of a management server

    • 9.2.2 Troubleshooting during agent installation

    • 9.2.3 Troubleshooting when two sets of device information appear for one computer

  • 9.3 Troubleshooting during building of an offline management configuration system

    • 9.3.1 Switching from offline management to online management

    • 9.3.2 Switching from online management to offline management

  • 9.4 Troubleshooting during building of an agentless configuration system

  • 9.5 Troubleshooting during building of a support service linkage configuration system

  • 9.6 Troubleshooting during building of an Active Directory linkage configuration system

  • 9.7 Troubleshooting during building of an MDM linkage configuration system

  • 9.8 Troubleshooting during building of a network monitoring configuration system

  • 9.9 Troubleshooting during building of a cluster system

  • 9.10 Troubleshooting during linkage with JP1/NETM/NM - Manager

• Appendix

  • A. Miscellaneous Information

    • A.1 Port number list

    • A.2 Recognition procedure when an agent environment is changed

    • A.3 The procedure for creating a server environment of Citrix XenApp and Microsoft RDS

    • A.4 Building an environment for shared VDI

    • A.5 Building an environment for using HTTPS with the external system linkage configuration

    • A.6 Version changes

• Index

To Page Top