4.3.2 Checking the status of the monitored services in a specific service group
If you know the monitored services that require special attention, such as new services whose monitoring has just started and existing monitored services that have had problems in the past, use the Real-time Monitor window to determine their status. You can check the following in the Real-time Monitor window:
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Status of specific service groups or monitored services
You can check the status of specific service groups or monitored services.
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Events that occurred in specific service groups or monitored services
You can check a list of events, including errors and warnings, that have occurred in specific service groups or monitored services.
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Performance charts for monitored targets of specific monitored services
You can view line graphs of the current performance of specific monitored services.
The information displayed in the Real-time Monitor window is refreshed every three seconds.
- Organization of this subsection
(1) Before you start
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Log in to ITSLM - Manager.
For details about how to log in, see 2.2.1 Logging in to ITSLM - Manager.
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Verify that monitoring has started.
For details about how to start monitoring, see 4.2.1 Starting monitoring.
(2) Procedure
The following shows the Real-time Monitor window that is used in this task:
![[Figure]](GRAPHICS/ZU040400.GIF)
To check the status of monitored services in a specific service group:
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Click the Real-time Monitor button.
The Services, Service performance information, and System performance information# areas and the Event and Performance chart tabs area are displayed. In the Event and Performance chart tabs area, the Event tab is selected.
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In the Services area, select a service group, a monitored service, or a monitored target of a monitored service.
Performance information for the selected service group, monitored service, or monitored target of a monitored service is displayed in the Service performance information and System performance information# areas and the Event and Performance chart tabs area. Check the displayed information.
If you selected a monitored target of a monitored service, go to step 4.
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In the Service performance information area, select a monitored service or a monitored target of a monitored service.
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In the Event and Performance chart tabs area, click the Performance chart tab to view a graph of the current status of the monitored target of the monitored service.
A performance chart is displayed indicating the current status of the selected monitored target of the monitored service.
If the display is all normal in the Service performance information and System performance information# areas, the check is complete.
If errors, warnings, or alarm statuses are displayed in the Service performance information or System performance information# area or the Event and Performance chart tabs area, investigate the cause. In the Event and Performance chart tabs area, selecting the Performance chart tab and then clicking the Troubleshoot button in the Event and Performance chart tabs area displays the Troubleshoot window. In the Troubleshoot window, you can check the timing of the event causing the error, warning, or alarm status that is of interest. For details about how to check the timing of events causing errors and warnings, see 4.4.1 Checking the timing of an event causing an error or warning.
- #
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The System performance information area is displayed when ITSLM is linked with Performance Management. Selecting a monitoring item displayed in the System performance information area does not display performance information in the Event and Performance chart tabs area.