10.3.3 Service performance information area

Organization of this subsection

(1) Window configuration
(2) Window description
(3) Supplemental notes

(1) Window configuration

[Figure]

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(2) Window description

Depending on what you selected in the Services area, the service performance is displayed as follows:

If you executed a search in the Services area in order to narrow down the list of monitored services, this window displays the service performance for only the monitored services that are displayed as search results.
If you selected a service group in the Services area, this window displays the service performance of all the monitored services in that service group. When you click to the left of a monitored service, the icon changes to and the monitored targets and their service performance are displayed.
If you selected in the Services area a monitored service or a monitored target within a monitored service, this window displays information about the selected monitored service and its monitored targets.
If nothing was selected in the Services area, this window displays the service performance of all the monitored services that the logged-in user is responsible for monitoring.

The display is updated every three seconds.

The following table lists the items that are displayed:

No.	Item	Description
1	Cumulative totals	This area shows the total number of events of each event type (error, warning, normal, and stopped) for all the monitored targets in the monitored services that are displayed in the Service performance information area.
2	Monitored target	This column displays the names of the monitored services and monitored targets.
3	Service group	This column displays the name of the service group to which each monitored service belongs.
4	Total	This column displays as icons the overall monitoring results, determined comprehensively based on the conditions of the monitored services displayed under Monitored target. The following icons are used: (error) There is at least one item for which an error has occurred in threshold monitoring or availability monitoring. (warning) There is at least one item for which a warning has occurred in trend monitoring or out-of-range value detection. (normal) The status of all items is normal. (monitoring stopped)^#1 The monitored service is not being monitored currently. In this case, is also displayed on this row in the Avg. response (in ms), Throughput (per sec), Error rate (%), and Avg. response + throughput columns. If multiple conditions occur in the monitoring results for a monitored service, or if multiple conditions occur in monitored targets belonging to a monitored service, the icon for the highest-priority event is displayed, according to the following priority order (highest to lowest): error > warning > normal. (In the case where monitoring of a monitored service has stopped, only the stopped status is possible.)
5	Avg. response (in ms)	These columns display for each monitoring item a measurement value (up to 3 digits after the decimal point) and an icon indicating the current status. The following icons are used: (error), (warning), (normal),^#2 and (monitoring stopped).^#1 On a row for a monitored service, if different conditions occur in multiple monitored targets within the monitored service, the icon for the highest-priority status is displayed, according to the following priority order (highest to lowest): error > warning > normal. (In the case where monitoring of a monitored service has stopped, only the stopped status is possible.) Consider an example with the following statuses: All Web Access: (normal) Web transaction 1: (normal) Web transaction 2: (warning) In this case, the status for the monitored service would show (warning). The measurement values for a monitored service are always shown as `-`.
6	Throughput (per sec)
7	Error rate (%)
8	Avg. response + throughput	This column displays the out-of-range value detection status for average response time and throughput combined, using the following icons: (warning), (normal)^#2 or (monitoring stopped).^#1 On a row for a monitored service, if different conditions occur in multiple monitored targets within the monitored service, the icon for the highest-priority status is displayed, according to the following priority order (highest to lowest): error > warning > normal. (In the case where monitoring of a monitored service has stopped, only the stopped status is possible.)
9	Availability	This column displays the availability of a monitored service, using the following icons: (error), (normal), or (monitoring stopped).^#3 Availability is not displayed unless you are linked to Performance Management.^#4 If availability monitoring has not been configured, a hyphen (`-`) is displayed. In addition, if it is determined that a monitored service was stopped by PFM - Agent for Service Response, an error is displayed under Availability for the monitored service, as well as under Total.

#1

A monitored service will also be shown in the Total column as stopped if the process executing performance analysis of a monitored target within that monitored service experiences a memory shortage or abnormal termination of a thread after monitoring starts. In this case, stop the monitoring of the corresponding monitored service, and then restart monitoring after you have addressed the cause based on the KNAS32021-E message in the message log.

For details about the message log, see 7.2.3 Message logs.

#2

If threshold monitoring and out-of-range value detection have not been configured, this will always be shown as [Figure] (normal) once monitoring of the monitored service has started. In this case, service performance can be acquired, but you cannot determine normal, warning, or error status from the icon.

#3

After monitoring starts, the icon displayed under Availability will not change to normal or abnormal until after the first monitoring results are received from the PFM - Agent for Service Response. Therefore, if it takes a long time after the start of service monitoring for the monitoring results to arrive from the PFM - Agent for Service Response, the monitoring stopped icon might continue to appear in the Availability column.

#4

If no value has been set for the pfmManagerHost property in the jp1itslm.properties system definition file, it is assumed that Performance Management is not linked.

When you select one of the monitored services under Monitored target, it switches what is displayed in the Event and Performance chart tabs area.

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(3) Supplemental notes

On occasion, there might be a time lag of a few seconds to several tens of seconds before information is displayed in the Service performance information area and the Event and Performance chart tabs area.
If you perform trend monitoring, start the trend monitoring when you obtain service performance that is within at least 30% of the range of the most recent trend calculation. However, if the service performance decreases after monitoring starts, stop monitoring and restart it once service performance stabilizes. At this time, it will be displayed in the Service performance information area as normal rather than stopped. Even if the trend has exceeded the threshold, it will be displayed as normal until service performance stabilizes.

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