10.1.2 Common items on all windows

Organization of this subsection

(1) Buttons for switching windows
(2) Icons displayed in windows
(3) Services area
(4) Supplemental notes

(1) Buttons for switching windows

After you have logged in, you display ITSLM windows by clicking buttons located at the top of the windows. The buttons are shown in the figure below. Note that if you click the button to display the window that is already being displayed, the window is not updated.

Figure 10‒1: Buttons for switching windows

The Troubleshoot window can be displayed from the list of errors and warnings displayed in the Home window, as well as from the performance charts displayed in the Real-time Monitor window. In this case, you display the Troubleshoot window after you have selected a monitored service in the Home window or Real-time Monitor window. For details about how to do this, see 4.4 Support methodology for root cause investigation when an error or warning is displayed for a monitored service.

Note that for windows other than the Settings window, when you redisplay the original window after a window transition, the pre-transition window information is displayed. However, for windows whose contents are updated regularly, the displayed contents might be different, because the update process that was interrupted by the window transition is resumed when the original window is refreshed. In the case of the Settings window, when you redisplay the original window after a window transition, the pre-transition window information is not displayed.

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(2) Icons displayed in windows

The Home window, Real-time Monitor window, and Troubleshoot window display lists of events that describe changes in the status of monitored services when errors and warnings have occurred. For each event, an icon is displayed indicating the status of the monitored service. By checking the icons, you can identify which monitored services require attention.

The table below shows the icons and the monitored service status that each icon represents. The table also shows the type of monitoring (detection) associated with each icon and its applicable monitoring items.

Table 10‒2: Monitored service status indicated by icons
No.	Type	Monitored service status	Type of monitoring (detection)	Monitoring items
1	Error	Service performance or system performance has exceeded the threshold. Immediate corrective action is required.	Threshold monitoring	Average response time Throughput Error rate System performance monitoring^#1
1	Error	The monitored service has stopped. Immediate corrective action is required.	Availability monitoring^#1	--
2	Warning	A trend has been detected indicating that service performance or system performance is likely to exceed the threshold. Take corrective action as necessary.	Trend monitoring	Average response time Throughput System performance monitoring^#1
2	Warning	Service performance or system performance has veered sharply from the usual average value. Take corrective action as necessary.	Out-of-range value detection	Average response time Throughput Error rate^#2 System performance monitoring^{#1, #2}
3	Normal	Normal.	--	--
4	Monitoring stopped	Monitoring of the monitored service is not being performed.	--	--

Legend:: --: Not applicable.
#1: Monitoring is possible through linkage with Performance Management.
#2: Out-of-range value detection detected from a combination of multiple monitoring items is not shown.

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(3) Services area

The Services area is for selecting the services to be monitored. It is displayed in the Real-time Monitor window, Troubleshoot window, Report window, and Settings window, where the monitoring is carried out.

[Figure]

The Services area displays a hierarchical list of the service groups, monitored services, and monitored targets within the monitored services that the logged-in user is responsible for monitoring. By selecting a service group, monitored service, or monitored target within a monitored service, you can configure the selected item, or drill down to see what is displayed in the Service performance information area or the Event and Performance chart tabs area.

The following table lists the items displayed in the Services area.

No.	Item	Description
1	Text box for searching for monitored services and (search) button	Enables a drill-down search for a monitored service in the list of service groups and monitored services. You can only search for the name of a monitored service. You cannot search for the name of a service group or a monitored target. To conduct a search, enter a character string in the text box, and then click the (search) button or press the Enter key. Any monitored service whose name is at least a partial match for the entered character string is displayed, together with its service group. The service group is displayed as being open. A maximum of 64 characters can be entered in the text box. If a search is performed with nothing entered in the text box, the list of all the service groups that the logged-in user is responsible for monitoring is displayed.
2	Show all	Displays a hierarchical list of all the monitored services that the logged-in user is responsible for monitoring.
3	List of service groups, monitored services, and monitored targets within monitored services	Provides a hierarchical listing of service groups, monitored services, and monitored targets within the monitored services. Clicking a displayed service group, monitored service, or monitored target within a monitored service changes what is displayed in this area. When you select a service group after a search for monitored services, only the monitored services displayed as the search results are shown, not the other monitored services that belong to the same service group. Note that if you re-select an already-selected monitored service, or a monitored target within a monitored service, the window display is not updated.

No.

Item

Description

Text box for searching for monitored services and [Figure] (search) button

Enables a drill-down search for a monitored service in the list of service groups and monitored services. You can only search for the name of a monitored service. You cannot search for the name of a service group or a monitored target.

To conduct a search, enter a character string in the text box, and then click the [Figure] (search) button or press the Enter key. Any monitored service whose name is at least a partial match for the entered character string is displayed, together with its service group. The service group is displayed as being open.

A maximum of 64 characters can be entered in the text box.

If a search is performed with nothing entered in the text box, the list of all the service groups that the logged-in user is responsible for monitoring is displayed.

Show all

Displays a hierarchical list of all the monitored services that the logged-in user is responsible for monitoring.

List of service groups, monitored services, and monitored targets within monitored services

Provides a hierarchical listing of service groups, monitored services, and monitored targets within the monitored services.

Clicking a displayed service group, monitored service, or monitored target within a monitored service changes what is displayed in this area.

When you select a service group after a search for monitored services, only the monitored services displayed as the search results are shown, not the other monitored services that belong to the same service group.

Note that if you re-select an already-selected monitored service, or a monitored target within a monitored service, the window display is not updated.

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(4) Supplemental notes

When you display the Troubleshoot window by clicking the Troubleshoot button at the top of a window, the Services area shows only the service groups, not the monitored services.
While the Settings window is displaying the Add/Delete monitor area or the Start/Stop monitor area, the Services area cannot be used.
If you select only a service group in the Services area of the Settings window, nothing is displayed in the Web transaction setting area, the Configuration information settings area, and the Monitor settings area. If you select a monitored service or a monitored target within a monitored service, the settings for the monitored targets within the monitored service are displayed in the Web transaction setting area, Configuration information settings area, and Monitor settings area.

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