Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


10.1.1 What the windows are used for

There are five types of windows in ITSLM.

The following table summarizes the intended use of each type of window and provides a reference to the section in which you will find detailed information about that window.

Table 10‒1: ITSLM windows

No.

Window

When it is used

What it is used for

For details about this window

1

Home window

For monitoring the status of monitored services

This window is used in monitoring the status of monitored services.

It keeps track in a single location of the errors and warnings that occur in all the monitored services you are responsible for monitoring, and lets you check on monitored services that require attention.

10.2

2

Real-time Monitor window

  • For monitoring the status of monitored services

  • For confirming recovery

This window is used in monitoring the status of monitored services.

When it becomes clear that monitored services require attention, you can specify a monitored service and get the details immediately.

After you have dealt with the problem, you can confirm that the monitored service has recovered.

10.3

3

Troubleshoot window

For investigating the causes of problems

When an error or warning occurs, this window lets you check past service performance and determine when the event that caused the problem occurred.

10.4

4

Report window

For creating reports

This window is used to output files and to display information for creating reports for regular reporting of monitoring results.

10.5

5

Settings window

  • For adding and deleting monitored services

  • For setting monitoring items

  • For starting and stopping monitoring

This window is used to add and delete monitored services, to set monitoring items, and to start and stop monitoring.

10.6