4.2.1 Starting monitoring

(1) Before you start

• Verify that you have the service group administrator permissions.

• Log in to ITSLM - Manager.

  For details about how to log in, see 2.2.1 Logging in to ITSLM - Manager.

• Verify that monitoring items have been set up.

  For details about how to set up monitoring items, see 3.2.7 Setting up the monitoring items for service performance.

• If you link ITSLM with Performance Management, verify that PFM - Manager is running.

  For details about how to start PFM - Manager, see the description of the PFM - Manager setup procedure in Job Management Partner 1/Performance Management User's Guide.

• If you link ITSLM with Performance Management, verify that the monitoring agents are running.

  For details about how to start monitoring agents, see the Job Management Partner 1/Performance Management User's Guide.

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(2) Procedure

The following shows the Settings window that is used in this task:

To start monitoring:

1. Click the Settings button.

2. In the Setting menu area, select Start/Stop monitor.

   All monitored services whose monitoring is the login user's responsibility are listed in the Start/Stop monitor area.

3. In the displayed list of monitored services, select the check box for the monitored service whose monitoring is to be started.

4. Click the Start button.

   Monitoring of the selected monitored service begins.

If the start processing is successful, Monitored Status changes to Start.

Monitoring process if an error occurs when monitoring begins while working with Performance Management

When you start monitoring by clicking the Start button, the (warning) icon might be displayed in the Monitored Status column in the Start/Stop monitor area and a message might be displayed. In such a case, an error might have occurred in either ITSLM - UR or PFM - Manager. If monitoring started successfully in ITSLM - UR or PFM - Manager, Start is displayed in the Monitored Status column. The following table describes the monitoring status and process in the event of an error:

Table 4‒1: Monitoring status and process in the event of an error when monitoring starts

No.	Monitoring status	Monitoring process
1	Start	Monitoring has started on ITSLM - UR and PFM - Manager.
2	Start	One of the following statuses: An error has occurred in ITSLM - UR. ITSLM failed to start monitoring of All Web Access and the Web transactions that are the targets of ITSLM - UR processing. ITSLM has successfully started monitoring of the availability monitor and the system performance that is the target of PFM - Manager processing. An error has occurred in PFM - Manager. ITSLM has failed to start monitoring of the availability monitor and the system performance that is the target of PFM - Manager processing. ITSLM successfully started monitoring of All Web Access and the Web transaction that are the targets of ITSLM - UR processing.
3	Stop	Monitoring stopped on ITSLM - UR and PFM - Manager.

To determine the monitoring status of each monitoring agent for a monitored service for which the (warning) icon is displayed, check the Real-time Monitor window or message logs.

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(3) Supplementary information

• When ITSLM - Manager services are started, the following processing is performed based on the managerStartMode property value in ITSLM - Manager's system definition file (jp1itslm.properties):

  • When normal is specified for the managerStartMode property

    Stop processing is performed on all monitored services.

  • When restart is specified for the managerStartMode property

    Start processing is performed on a monitored service whose status is Start or Start.

    Stop processing is performed on a monitored service whose status is Stop.

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(4) Related topics

• 4.2.2 Stopping monitoring

• 10.6.1 Configuration of the Settings window

• 10.6.2 Services area

• 10.6.3 Setting menu area

• 10.6.20 Start/Stop monitor area

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