4.2.2 Stopping monitoring
To change the settings of the monitoring items for a monitored service after you have already started monitoring the service, you must first stop monitoring the service. To change ITSLM operations or add or delete monitored services, you must stop monitoring of all the monitored services. When monitoring of a monitored service is stopped, monitoring of the Web transactions set for that monitored service is also stopped.
- Organization of this subsection
(1) Before you start
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Log in to ITSLM - Manager.
For details about how to log in, see 2.2.1 Logging in to ITSLM - Manager.
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If you link ITSLM with Performance Management, verify that PFM - Manager is running.
For details about how to start PFM - Manager, see the description of the PFM - Manager setup procedure in Job Management Partner 1/Performance Management Planning and Configuration Guide.
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If you link ITSLM with Performance Management, verify that the monitoring agents are running.
For details about how to start monitoring agents, see the Job Management Partner 1/Performance Management User's Guide.
(2) Procedure
The following shows the Settings window that is used in this task:
![[Figure]](GRAPHICS/ZU040200.GIF)
To stop monitoring:
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Click the Settings button.
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In the Setting menu area, select Start/Stop monitor.
All monitored services whose monitoring is the login user's responsibility are listed in the Start/Stop monitor area.
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In the displayed list of monitored services, select the check box for the monitored service whose monitoring is to be stopped.
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Click the Stop button.
Monitoring of the selected monitored service stops.
If stop processing is successful, Monitored Status changes to Stop.
- Monitoring process if an error occurs when monitoring stops while working with Performance Management
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When you stop monitoring by clicking the Stop button, the
![[Figure]](GRAPHICS/ZA040200.GIF)
(warning) icon might be displayed in the Monitored Status column in the Start/Stop monitor area and a message might be displayed. In such a case, an error might have occurred in either ITSLM - UR or PFM - Manager.
Even if monitoring stopped successfully in ITSLM - UR or PFM - Manager, Start is displayed in the Monitored Status column. The following table describes the monitoring status and process in the event of an error.
Table 4‒2: Monitoring status and process in the event of an error when monitoring stops No.
Monitoring status
Monitoring process
1
Stop
Monitoring has stopped on ITSLM - UR and PFM - Manager.
2
Start
One of the following statuses:
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An error has occurred in ITSLM - UR.
ITSLM failed to stop monitoring of All Web Access and the Web transactions that are the targets of ITSLM - UR processing.
ITSLM has successfully stopped monitoring of the availability monitor and the system performance that is the target of PFM - Manager processing.
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An error has occurred in PFM - Manager.
ITSLM failed to stop monitoring of the availability monitor and the system performance that is the target of PFM - Manager processing.
ITSLM successfully stopped monitoring of All Web Access and the Web transactions that are the targets of ITSLM - UR processing.
3
Start
Monitoring has started on ITSLM - UR and PFM - Manager.
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To determine the monitoring status of each monitoring agent for a monitored service for which the (warning) icon is displayed, check the Real-time Monitor window or message logs.
- Forcibly stopping monitoring
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If a problem such as an error in a monitoring agent occurs and ITSLM cannot handle the problem, you can forcibly stop monitoring of the monitored services. The methods for forcibly stopping monitoring are as follows:
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Select one monitored service and stop monitoring of that service.
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Click the OK button in the forced stop dialog box that is displayed when stopping of monitoring fails.
Forced stop enables you to set the monitoring status to stop even for a service whose stop processing has already failed.
To stop monitoring normally, eliminate the cause of the stop error that occurred in the monitored service on which forced stop was executed. Then start and stop monitoring again to synchronize the monitoring status of the monitoring items between ITSLM and Performance Management.
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