Contents

• Notices

• Summary of amendments

• Preface

• Part 1: Overview

  • 1. Overview of PFM - Agent for Platform

    • 1.1 Features of PFM - Agent for Platform

      • 1.1.1 Collect Windows performance data

      • 1.1.2 Collect performance data according to its characteristics

      • 1.1.3 Save performance data

      • 1.1.4 Report problems in Windows operations

      • 1.1.5 Easily define alarms and reports

  • 2. Performance Monitoring

    • 2.1 Overview of performance monitoring

      • 2.1.1 Objective of performance monitoring

      • 2.1.2 Most important system resources in need of performance monitoring

      • 2.1.3 Determining baselines

    • 2.2 Overview of user-defined record collection

      • 2.2.1 32-bit performance console counter information

      • 2.2.2 64-bit performance console counter information

      • 2.2.3 Event log information

      • 2.2.4 Workgroup information

      • 2.2.5 Process operating status information

      • 2.2.6 Application operating status information

      • 2.2.7 User-specific performance data

    • 2.3 Overview of operations on virtualized systems

      • 2.3.1 Advantages of virtualized systems

      • 2.3.2 Objectives of performance monitoring on virtualized systems

      • 2.3.3 System resources most in need of performance monitoring on virtualized systems

      • 2.3.4 Installing PFM - Agent for Platform on a virtualized system

      • 2.3.5 Setting up PFM - Agent for Platform in a virtualized system

      • 2.3.6 Examples of using Agent for Platform - PFM in a virtualized system: Determining whether to change virtualized system settings

      • 2.3.7 Examples of using Agent for Platform - PFM In a virtualized system: Determining whether additional physical resources are needed

      • 2.3.8 Notes regarding usage of PFM - Agent for Platform on virtualized systems

      • 2.3.9 Notes regarding collection of processor information

      • 2.3.10 Notes regarding collection of memory information

      • 2.3.11 Notes regarding collection of disk information

      • 2.3.12 Notes regarding collection of network information

      • 2.3.13 Notes regarding collection of process information

      • 2.3.14 Virtualized system functionality and collected performance data

      • 2.3.15 Data that can be collected with virtualized systems that use VMware/Hyper-V

      • 2.3.16 Data that can be collected with virtualization systems that use Hitachi Compute Blade logical partitioning feature

      • 2.3.17 Data that can be collected on Docker environment

      • 2.3.18 Range of data collected for each virtualized system

    • 2.4 Overview of monitoring templates

  • 3. Introduction to Performance Monitoring Operations by Example

    • 3.1 Performance monitoring examples

      • 3.1.1 Processor monitoring examples

      • 3.1.2 Memory monitoring examples

      • 3.1.3 Disk monitoring examples

      • 3.1.4 Network monitoring examples

      • 3.1.5 Process and service monitoring examples

      • 3.1.6 Event log monitoring examples

      • 3.1.7 Active Directory monitoring examples

      • 3.1.8 Examples of collecting information about used ports

      • 3.1.9 Examples of collecting performance data from multiple hosts on which PFM products are not installed

    • 3.2 Performance monitoring definition examples

      • 3.2.1 Processor monitoring definition examples

      • 3.2.2 Memory monitoring definition examples

      • 3.2.3 Disk monitoring definition examples

      • 3.2.4 Network monitoring definition examples

      • 3.2.5 Process and service monitoring definition examples

      • 3.2.6 Event log monitoring definition examples

• Part 2: Setup and Operation

  • 4. Installation and Setup in Windows

    • 4.1 Installation and setup workflow

    • 4.2 Preparations required before installation

      • 4.2.1 Required OS

      • 4.2.2 Network environment setup

      • 4.2.3 OS user permissions needed for installation

      • 4.2.4 Prerequisite programs

      • 4.2.5 Environment configuration required for collecting performance data

      • 4.2.6 Prerequisite for specifying 4,096-byte monitoring conditions for processes

      • 4.2.7 Preparations for collecting data in the event of a failure

      • 4.2.8 Points to note before installing PFM - Agent for Platform

    • 4.3 Installation

      • 4.3.1 Order in which to install the programs

      • 4.3.2 Installation procedure for PFM - Agent for Platform

    • 4.4 Setup

      • 4.4.1 Registering PFM - Agent for Platform in PFM - Manager and PFM - Web Console

      • 4.4.2 Network setup

      • 4.4.3 Changing the log file size

      • 4.4.4 Changing the performance data storage destination

      • 4.4.5 Setting up PFM - Manager for the connection destination of PFM - Agent for Platform

      • 4.4.6 Setting up the action log

    • 4.5 Uninstallation

      • 4.5.1 Points to note before uninstalling PFM - Agent for Platform

      • 4.5.2 Releasing the connection to PFM - Manager

      • 4.5.3 Uninstallation procedure

    • 4.6 Changing the system configuration of PFM - Agent for Platform

    • 4.7 Changing the operation of PFM - Agent for Platform

      • 4.7.1 Changing the storage location of performance data

      • 4.7.2 Updating the Store version to 2.0

    • 4.8 Backup and restoration

      • 4.8.1 Backup

      • 4.8.2 Restoration

    • 4.9 Settings for browsing manuals in a Web browser

      • 4.9.1 Settings for browsing manuals

      • 4.9.2 Browsing a manual

  • 5. Operation in a Cluster System

    • 5.1 Configuration of PFM - Agent for Platform in a cluster system

    • 5.2 Processing at failover

      • 5.2.1 Failover when an error occurs on a PFM - Agent host

      • 5.2.2 Effects of PFM - Manager stopping, and corrective action

    • 5.3 Installation and setup in a cluster system

      • 5.3.1 Flow for installation and setup in a cluster system

      • 5.3.2 Items to be checked before installation in a cluster system

      • 5.3.3 Installation procedure in a cluster system

      • 5.3.4 Setup procedure in a cluster system

    • 5.4 Uninstallation and unsetup in a cluster system

      • 5.4.1 Flow of uninstallation and unsetup in a cluster system

      • 5.4.2 Unsetup procedure in a cluster system

      • 5.4.3 Uninstallation procedure in a cluster system

    • 5.5 Changing the PFM - Agent for Platform operation method in a cluster system

      • 5.5.1 Exporting and importing the logical host environment definition file in a cluster system

    • 5.6 Notes on operating PFM - Agent for Platform in a cluster system

      • 5.6.1 Notes on specifying the settings for collecting information about the operating status of applications and processes

      • 5.6.2 Notes on collecting user-specific performance data

      • 5.6.3 Note on continuity of performance data before and after failover

  • 6. User-Defined Record Collection

    • 6.1 Overview of the window for starting collection of user-defined records

      • 6.1.1 Starting the collection data addition utility

      • 6.1.2 Stopping the collection data addition utility

      • 6.1.3 Notes on specifying user-defined records

    • 6.2 Settings for collecting performance console counter information

      • 6.2.1 Setting user-defined records for collecting performance console counter information

      • 6.2.2 Checking the settings of user-defined records for collecting performance console counter information

      • 6.2.3 Deleting the settings of user-defined records for collecting performance console counter information

    • 6.3 Settings for collecting event log information

      • 6.3.1 Setting user-defined records for collecting event log information

      • 6.3.2 Checking the settings of user-defined records for collecting event log information

      • 6.3.3 Deleting the settings of user-defined records for collecting event log information

    • 6.4 Settings for collecting workgroup information

      • 6.4.1 Setting user-defined records for collecting workgroup information

      • 6.4.2 Checking the settings of user-defined records for collecting workgroup information

      • 6.4.3 Changing the settings of user-defined records for collecting workgroup information

      • 6.4.4 Deleting the settings of user-defined records for collecting workgroup information

    • 6.5 Settings for collecting 64-bit performance console counter information

      • 6.5.1 Setting user-defined records for collecting 64-bit performance console counter information

      • 6.5.2 Checking the settings of user-defined records for collecting 64-bit performance console counter information

      • 6.5.3 Deleting the settings of user-defined records for collecting 64-bit performance console counter information

    • 6.6 Settings for collecting information about the operating status of processes

      • 6.6.1 Overview of collecting information about the operating status of processes

      • 6.6.2 Differences in functionality from previous versions

      • 6.6.3 Records used to collect information about the operating status of processes

      • 6.6.4 Settings in the Agents tree for collecting information about the operating status of processes

      • 6.6.5 Settings in the Services tree for collecting information about the operating status of processes

      • 6.6.6 Command-based settings for collecting information about the operating status of processes

      • 6.6.7 Distinguishing the letter case of monitoring targets

      • 6.6.8 Example of responding to an alarm while collecting information about the operating status of processes

    • 6.7 Settings for collecting information about the application operating status

      • 6.7.1 User-defined record settings for collecting application operating status information settings

      • 6.7.2 Checking or changing user-defined records for collecting application operating status information

      • 6.7.3 Deleting user-defined records for collecting application operating status information

      • 6.7.4 Example of using an alarm when collecting information about the application operating status

    • 6.8 Settings for collecting user-specific performance data

      • 6.8.1 Overview of the functionality for collecting user-specific performance data

      • 6.8.2 Settings for collecting user-specific performance data

      • 6.8.3 Format of the jpcuser command

      • 6.8.4 Format of user-created data files

      • 6.8.5 Checking the debug log to determine whether user-created data is correct

• Part 3: Reference

  • 7. Monitoring Templates

    • Format of alarm explanations

    • List of alarms

    • Available Memory

    • CPU Usage

    • Disk Space

    • Processor Queue

    • SVR Processor Queue

    • Committed Mbytes

    • Pages/sec

    • Page Faults/sec

    • Logical Disk Free

    • Disk Busy %

    • Logical Disk Queue

    • Physical Disk Queue

    • Network Received

    • Process End

    • Process Alive

    • Service (Service Nm)

    • Service (Display Nm)

    • Event Log (all)

    • Process Existence

    • Event Log (System)

    • Application Status

    • Format of report explanations

    • Organization of report folders

    • List of reports

    • Access Failure Status (real-time report on system access errors)

    • Access Failure Status (historical report on system access errors)

    • Application Status

    • Application Status (8.4)

    • Application Process Count

    • Application Process Count (8.4)

    • Application Process Status

    • Application Process Status (8.4)

    • CPU Status (Multi-Agent)

    • CPU Trend

    • CPU Trend (Multi-Agent)

    • CPU Usage - Top 10 Processes

    • CPU Usage Summary

    • Disk Time - Top 10 Logical Drives

    • File System I/O Summary

    • Free Megabytes - Logical Drive Status

    • Free Space - Low 10 Logical Drives

    • Free Space - Top 10 Logical Drives

    • Logical Drive Detail

    • Memory Available Trend (Multi-Agent)

    • Memory Paging

    • Memory Paging Status (Multi-Agent)

    • Monitoring Process Detail

    • Monitoring Process Detail (8.4)

    • OS Memory Usage Status (real-time report on memory usage)

    • OS Memory Usage Status (historical report on memory usage)

    • Page Faults - Top 10 Processes

    • Process Detail

    • Process Trend

    • Server Activity Detail

    • Server Activity Summary (Multi-Agent)

    • Server Activity Summary (real-time report on information on the communication status between networks)

    • Server Activity Summary (historical report on information on the communication status between networks)

    • Server Activity Summary Trend (Multi-Agent)

    • Server Sessions Trend (Multi-Agent)

    • System Memory Detail

    • System Overview (real-time report on the system overview)

    • System Overview (historical report on the system overview)

    • System Utilization Status

    • Workload Status

    • Workload Status (Multi-Agent)

  • 8. Records

    • Data model

    • Format of record explanations

    • List of ODBC key fields

    • Summarization rules

    • List of data types

    • Field values

    • Fields that are added only when a record is recorded in the Store database

    • Fields that are output when data stored in the Store database is exported

    • Notes on records

    • List of records

    • Active Directory Overview (PI_AD)

    • Application Process Detail (PD_APPD)

    • Application Process Interval (PD_APSI)

    • Application Process Overview (PD_APS)

    • Application Service Overview (PD_ASVC)

    • Application Summary (PD_APP)

    • Application Summary Extension (PD_APP2)

    • Browser Overview (PI_BRSR)

    • Device Detail (PD_DEV)

    • Event Log (PD_ELOG)

    • Generic Data Detail (PD_GEND)

    • Generic Data Detail64 (PD_GD64)

    • Generic Data Interval (PI_GENI)

    • Generic Data Interval64 (PI_GI64)

    • ICMP Overview (PI_ICMP)

    • ICMP Version 6 Overview (PI_ICM6)

    • IP Overview (PI_IP)

    • IP Version 6 Overview (PI_IP6)

    • Logical Disk Overview (PI_LOGD)

    • NBT Overview (PI_NBT)

    • Network Interface Overview (PI_NETI)

    • Page File Detail (PD_PAGF)

    • Physical Disk Overview (PI_PHYD)

    • Process Detail (PD)

    • Process Detail Interval (PD_PDI)

    • Process End Detail (PD_PEND)

    • Processor Overview (PI_PCSR)

    • Server Work Queues Overview (PI_SVRQ)

    • Service Process Detail (PD_SVC)

    • System Overview (PI)

    • TCP Overview (PI_TCP)

    • TCP Version 6 Overview (PI_TCP6)

    • UDP Overview (PI_UDP)

    • UDP Version 6 Overview (PI_UDP6)

    • User Data Detail (PD_UPD)

    • User Data Detail - Extended (PD_UPDB)

    • User Data Interval (PI_UPI)

    • User Data Interval - Expanded 1 (PI_XUI1)

    • User Data Interval - Expanded 2 (PI_XUI2)

    • User Data Interval - Expanded 3 (PI_XUI3)

    • User Data Interval - Expanded 4 (PI_XUI4)

    • User Data Interval - Expanded 5 (PI_XUI5)

    • User Data Interval - Extended (PI_UPIB)

    • WINS Server Overview (PI_WINS)

    • Workgroup Summary (PI_WGRP)

  • 9. Commands

    • Command description format

    • jpcappcvt

  • 10. Messages

    • 10.1 Message format

      • 10.1.1 Format of output messages

      • 10.1.2 Format of message explanations

    • 10.2 Message output destinations

    • 10.3 List of messages output to the Windows event log

    • 10.4 Messages

      • KAVF11001-I

      • KAVF11002-E

      • KAVF11003-I

      • KAVF11004-E

      • KAVF11005-I

      • KAVF11006-I

      • KAVF11007-W

      • KAVF11100-E

      • KAVF11101-E

      • KAVF11201-W

      • KAVF11300-W

      • KAVF11301-E

      • KAVF11302-E

      • KAVF11304-W

      • KAVF11307-E

      • KAVF11308-E

      • KAVF11310-E

      • KAVF11311-W

      • KAVF11313-E

      • KAVF11316-W

      • KAVF11317-W

      • KAVF11318-W

      • KAVF11319-E

      • KAVF11320-E

      • KAVF11321-E

      • KAVF11322-E

      • KAVF11323-E

      • KAVF11324-E

      • KAVF11325-E

      • KAVF11326-E

      • KAVF11327-E

      • KAVF11405-W

      • KAVF11406-W

      • KAVF11407-E

      • KAVF11500-W

      • KAVF11501-W

      • KAVF11502-W

      • KAVF11503-E

      • KAVF11504-W

      • KAVF11505-I

      • KAVF11506-W

      • KAVF11507-I

      • KAVF11508-W

      • KAVF11509-I

      • KAVF11510-W

      • KAVF11511-W

      • KAVF11512-W

      • KAVF11550-E

      • KAVF11551-E

      • KAVF11552-E

      • KAVF11600-Q

      • KAVF11601-I

      • KAVF11602-E

      • KAVF11603-W

      • KAVF11604-W

      • KAVF11605-W

      • KAVF11606-Q

      • KAVF11607-E

      • KAVF11608-E

      • KAVF11609-E

      • KAVF11610-E

      • KAVF11611-E

      • KAVF11650-W

      • KAVF11850-E

      • KAVF11851-E

      • KAVF11852-E

      • KAVF11853-E

      • KAVF11901-W

      • KAVF11902-W

      • KAVF11904-W

      • KAVF11905-W

      • KAVF11906-W

      • KAVF11907-W

      • KAVF11908-W

      • KAVF11909-W

      • KAVF11910-W

      • KAVF11911-W

      • KAVF11912-W

      • KAVF11913-W

      • KAVF11914-W

      • KAVF11915-W

      • KAVF11916-E

      • KAVF11917-E

      • KAVF11919-E

      • KAVF11920-E

      • KAVF11923-E

      • KAVF11924-E

      • KAVF11925-E

      • KAVF11926-E

      • KAVF11927-E

      • KAVF11928-E

      • KAVF11929-E

      • KAVF11930-E

      • KAVF11931-E

      • KAVF11932-E

      • KAVF11935-E

      • KAVF11941-E

      • KAVF11943-E

      • KAVF11948-I

      • KAVF11950-W

      • KAVF11951-W

      • KAVF11952-E

      • KAVF11953-W

      • KAVF11954-W

      • KAVF11957-I

      • KAVF11959-E

      • KAVF11983-E

      • KAVF11984-E

      • KAVF11985-E

      • KAVF11986-W

      • KAVF11987-W

      • KAVF11988-W

      • KAVF11989-W

      • KAVF11990-W

      • KAVF11991-W

      • KAVF11992-W

      • KAVF11993-W

      • KAVF11994-W

      • KAVF11995-W

      • KAVF11996-W

      • KAVF11997-W

      • KAVF11998-E

• Part 4: Troubleshooting

  • 11. Error Handling Procedures

    • 11.1 Error handling procedures

    • 11.2 Troubleshooting

      • 11.2.1 Troubleshooting related to hangs or abnormal shutdown

      • 11.2.2 Troubleshooting related to other problems

    • 11.3 Log information to be collected for troubleshooting

      • 11.3.1 Types of log information to be collected

      • 11.3.2 Log files and folders to check

    • 11.4 Windows-related data to be collected for troubleshooting

      • 11.4.1 OS log information to be collected

      • 11.4.2 Performance Management information to be collected

      • 11.4.3 Operation information to be collected

      • 11.4.4 Error information displayed on screen to be collected

      • 11.4.5 Performance data information to be collected

      • 11.4.6 User-mode process dump to be collected

      • 11.4.7 Problem report to be collected

      • 11.4.8 Other information to be collected

    • 11.5 Procedures for collecting Windows-related data for troubleshooting

    • 11.6 Detecting problems within Performance Management

    • 11.7 Performance Management system error recovery

• Appendixes

  • A. Estimating System Requirements

    • A.1 Estimating memory requirements

    • A.2 Estimating disk space requirements

  • B. List of Identifiers

  • C. List of Processes

  • D. List of Port Numbers

    • D.1 Port numbers of PFM - Agent for Platform

    • D.2 Firewall passage directions

  • E. Properties of PFM - Agent for Platform

    • E.1 Agent Store service properties

    • E.2 Agent Collector service properties

  • F. List of Files and Folders

  • G. Upgrade Procedure and Notes on Upgrading

  • H. Version Compatibility

  • I. Outputting Action Log Data

    • I.1 Types of events output to the action log

    • I.2 Format for saving the action log files

    • I.3 Format of output action log data

    • I.4 Settings for outputting action log data

  • J. Linking to JP1/SLM

  • K. Communication in IPv4 and IPv6 Environments

  • L. Version Changes

    • L.1 Changes in 11-50

    • L.2 Changes in 11-10

    • L.3 Changes in 11-01

    • L.4 Changes in 11-00

    • L.5 Changes in 10-00

    • L.6 Changes in 09-10

    • L.7 Changes in 09-00

  • M. Reference Material for This Manual

    • M.1 Related publications

    • M.2 Conventions: Abbreviations for product names

    • M.3 Conventions: Acronyms

    • M.4 Conventions: Formats of product names, service IDs, and service keys in this manual

    • M.5 Conventions: Performance Management installation folders

    • M.6 Conventions: KB, MB, GB, and TB

  • N. Glossary

• Index

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