3.2.1 Registering monitored services

(1) Before you start

• Verify that you have the service group administrator permissions.

• Log in to ITSLM - Manager.

  For details about how to log in, see 2.2.1 Logging in to ITSLM - Manager.

• Verify that you can access the Web page of the monitored service that you want to register from a host that is accessing ITSLM - Manager.

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(2) Procedure

The following shows the Settings window used in this procedure.

To register a monitored service:

1. Click the Settings button.

2. In the Setting menu area, select Add/Delete monitor.

   The Add/Delete monitor area is displayed. In the Add/Delete monitor area, Source IP displays the IP address of the current computer (which is accessing ITSLM via its browser).

   If there are already any registered monitored services, the display in Registered services shows for each one its service group name, the name of the monitored service, its URI, its Web server's IP address, and the IP address of ITSLM - UR.

3. Select Monitor configuration.

   Select one of the following as the new service's monitoring configuration:

   Service: Monitors both service performance and system performance.

   System: Monitors system performance only.

4. Click the Add line button.

   A blank line is added to New service.

5. Enter information about the monitored target.

   To add a line for a service whose monitoring configuration is Service, enter the URI in URI, the IP address of the Web server running the monitored service in Web server IP, and the IP address of ITSLM - UR in ITSLM - UR IP.

6. Enter a name for the monitored service.

   Click the Service text box and enter any desired name.

   If an input rule is violated, an error message is displayed. Although no error message is displayed when platform-dependent characters or control characters are used, do not use these characters because they might cause an erroneous display of log files.

7. Select the service group to which the monitored service belongs.

   Clicking the Service group pull-down menu displays the names of service groups (JP1 resource group names registered in JP1/Base) that the login user is responsible for monitoring. Select the service group to which the monitored service belongs.

8. Select the monitored service that you want to register.

   If the entered values are correct and Status shows Stopped, selecting the check box for a monitored service enables the Registration button. Note that if no service group was selected in step 7, an error message is displayed.

9. Click the Registration button.

   If registration is successful, a dialog box reporting that the monitored service has been registered successfully is displayed.

When you click the OK button in the dialog box, the service is added to Registered services.

Reference note

You can also detect a URI automatically. The following explains how to detect a URI by using the Start detection button. Steps 1 and 2 in the procedure for directly entering a URI are also necessary when you detect a URI automatically. Follow this procedure after you have finished steps 1 and 2.

1. If IP addresses are set to be converted in a system configuration via a device such as a load balancing device or router, change Source IP to the converted IP address.

   Enter an IP address in the format XXX.XXX.XXX.XXX (XXX: 0 to 255). This change is not needed if your system configuration is not via a device such as a load balancing device or router or is via a device such as a load balancing device or router but is not set to convert IP addresses.

2. Click the Start detection button.

   Status changes from Stopped to Detecting and URI detection is enabled. The Start detection button changes to the Stop detection button.

   The following figure shows Status changed to Detecting.

   Figure 3‒25: Status changed to Detecting (Add/Delete monitor area)

3. Open a new page in the browser logged in to ITSLM - Manager or start another browser, and then access the Web page of the monitored service that you want to register.

   

   In this case, make sure that you leave the browser that is logged in to ITSLM - Manager as is and open a new page or start another browser.

   The monitored service detected by accessing its Web page is added to New service and the monitored service name, URI, IP address of the Web server running the monitored service, and the IP address of ITSLM - UR that performed this detection are displayed in Service, URI, Web server IP, and ITSLM - UR IP.

   During detection, the URI is displayed as the monitored service name in Service. If the URI consists of more than 65 characters, only the first 65 characters are displayed and the remainder is discarded.

   Each time a different Web page is accessed, a new monitored service is added. A URI that has already been detected is not added.

   Note that any URIs for which a loopback address was specified, or for which localhost was specified as the host name, will not be displayed as monitored services.

4. Once the service you want to register has been detected, click the Stop detection button.

   Status changes from Detecting to Stopped once detection is complete.

   The following figure shows Status that has changed to Stopped.

   Figure 3‒26: Status changed to Stopped (Add/Delete monitor area)

5. If you want to edit the URI displayed in URI, the IP address of the Web server running the monitored service that is displayed in Web server IP, or the IP address of ITSLM - UR that is displayed in ITSLM - UR IP, select the corresponding text box and then edit the information.

6. Enter a name for the monitored service.

   Click the Service text box and enter any desired name.

   If an input rule is violated, an error message is displayed. Although no error message is displayed when platform-dependent characters or control characters are used, do not use these characters because they might cause an erroneous display of log files.

7. Select the service group to which the monitored service belongs.

   Clicking the Service group pull-down menu displays the names of service groups (JP1 resource group names registered in JP1/Base) that the login user is responsible for monitoring. Select the service group to which the monitored service belongs.

8. Select the monitored service that you want to register.

   If the entered values are correct and Status shows Stopped, selecting the check box for a monitored service enables the Registration button. Note that if no service group was selected in step 7, an error message is displayed.

9. Click the Registration button.

   If registration is successful, a dialog box reporting that the monitored service has been registered successfully is displayed.

When you click the OK button in the dialog box, the service is added to Registered services.

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(3) Next task

• 3.2.3 Setting up the Web transactions to be monitored (when monitoring Web transactions)

• 3.2.5 Setting up the monitoring items for system performance as configuration information (working with Performance Management) (working with Performance Management)

• 3.2.7 Setting up the monitoring items for service performance (when Web transactions are not monitored or when not working with Performance Management)

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(4) Related topics

• 3.2.2 Deleting monitored services

• 4.3.1 Checking the status of the monitored services of all service groups

• 4.3.2 Checking the status of the monitored services in a specific service group

• 4.4.1 Checking the timing of an event causing an error or warning

• 5.2 User settings in ITSLM

• 10.6.1 Configuration of the Settings window

• 10.1.2(3) Services area

• 10.6.3 Setting menu area

• 10.6.4 Add/Delete monitor area

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