Notices

Summary of amendments

Preface

1. Troubleshooting Procedure and Required Data

1.1 Troubleshooting procedure

1.2 Types of log information and storage locations

1.2.1 System failure information

1.2.2 Scheduler information

1.2.3 Trace log

1.2.4 List of log files and directories

1.3 Data to be collected when a problem occurs

1.3.1 Data to collect in Windows

1.3.2 Data to collect in UNIX

1.4 Collecting data for troubleshooting

1.4.1 Collecting data for troubleshooting in Windows

1.4.2 Collecting data for troubleshooting in UNIX

2. Troubleshooting Typical Problems

2.1 Troubleshooting problems related to setup, service startup, and JP1/AJS3 operation

2.2 Troubleshooting problems related to the job execution environment

2.3 Troubleshooting problems related to login to JP1/AJS3 - View

2.4 Troubleshooting problems related to login from JP1/AJS3 Console View

2.5 Troubleshooting problems if the status is Unknown when JP1/AJS3 Console is in monitoring mode

2.6 Troubleshooting problems if processing of a jobnet with a start condition is delayed

2.7 Troubleshooting problems related to jobs and jobnets

2.7.1 Troubleshooting problems related to the registration of jobs and jobnets for execution

2.7.2 Troubleshooting problems related to standard jobs, action jobs, and custom jobs

2.7.3 Troubleshooting problems related to action jobs

2.7.4 Troubleshooting problems related to event jobs

2.7.5 Troubleshooting problems related to jobnet connectors

2.8 Troubleshooting problems related to the embedded database

2.8.1 Embedded database processing when a problem occurs and the action to be taken by the embedded database system administrator

2.8.2 The action to be taken if the embedded database is unable to start

2.8.3 Action to be taken if the embedded database is unable to terminate

2.8.4 Action to be taken if the OS terminates abnormally

2.8.5 Action to be taken if a communication error or power failure occurs

2.8.6 Action to be taken if a disk failure occurs

2.8.7 Information to be collected

2.8.8 Action to be taken if an embedded database operation command error is detected

2.8.9 Action to be taken if a JP1/AJS3 - Manager installation or uninstallation error is detected

2.9 Troubleshooting problems related to the execution of commands

2.10 Troubleshooting problems related to mail system linkage (for Windows only)

2.11 Troubleshooting agent failures that might affect manager processing

2.12 Troubleshooting problems related to invalid ISAM files

Appendixes

A. List of Files and Directories

A.1 JP1/AJS3 - Manager files and directories

A.2 JP1/AJS3 - Agent files and directories

A.3 JP1/AJS3 - View files and directories

A.4 JP1/AJS3 Console Manager files and directories

A.5 JP1/AJS3 Console Agent files and directories

A.6 JP1/AJS3 Console View files and directories

B. List of Processes

B.1 Configuration of processes

B.2 Processes (for Windows)

B.3 Processes (for UNIX)

B.4 Embedded database processes

C. Log Information

C.1 Log entries output by the scheduler services

C.2 Log entries output by the queueless agent service

C.3 Log entries recorded when definition pre-checks are performed

D. How the Embedded Database Operates

D.1 The embedded database system and processes

D.2 Embedded database processes

D.3 Embedded database system

E. Version Revisions

E.1 Revisions in 09-00

E.2 Revisions in 08-00

E.3 Revisions in 07-50

E.4 Revisions in 07-00

F. Changes in 3020-3-S08-04(E)

G. Glossary

Index

Copyright (C) 2009, 2010, Hitachi, Ltd.
Copyright (C) 2009, 2010, Hitachi Solutions, Ltd.