Job Management Partner 1/Automatic Job Management System 3 Troubleshooting

[Contents][Glossary][Index][Back][Next]

1.3.1 Data to collect in Windows

Organization of this subsection
(1) Log information about the OS
(2) Information about JP1
(3) JP1/AJS3 processes
(4) Operation data
(5) Error information displayed on the screen
(6) Information about the embedded database
(7) Other information

(1) Log information about the OS

You need to collect the following log information about the OS.

Table 1-10 OS log information that must be collected when a problem occurs

Type of information Default storage location for files Collection by the tool
Windows event log -- Y
Windows registry information -- Y
hosts file
services file
  1. system-folder\system32\drivers\etc\hosts
  2. system-folder\system32\drivers\etc\services
 Y
Dr. Watson log file#1, #2 system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log#1 (for Windows Server 2003 and Windows XP Professional) Y
Machine configuration#3 -- Y
List of program products with running services#3 -- Y
Network configuration#3 -- Y
Memory dump#1 -- Y#4
Crash dump#1 -- Y#4

Legend:
Y: The data collection tool can collect this data.
--: There is no default file name or default storage location.

#1
Collect the Dr. Watson log file, memory dump, and crash dump from the respective folders. If another folder has been specified for the Dr. Watson log file, you must reconfigure the data collection tool.

#2
Windows 7, Windows Server 2008, and Windows Vista do not provide Dr. Watson log files.

#3
In Windows 7, Windows Server 2008, and Windows Vista, various kinds of computer information that include this information, such as the hardware environment, software environment, and Internet environment, can be obtained.
Obtaining this information might take several minutes. While the information is being obtained, the System Information window is displayed. However, because the window closes automatically, you do not need to close it manually.

#4
In Windows 7, Windows Server 2008, and Windows Vista, you cannot use the data collection tool to collect memory dumps and crash dumps. If you need these dumps, you must collect them manually when a problem occurs. For details about how to collect these dumps, see 1.4.1(3) Obtain a dump file.

(2) Information about JP1

You need to collect the following information about JP1. If the problem occurs while your system is connected to a network, you also need to obtain the files on the host to which the system is connected.

Table 1-11 JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information Default storage location for files Collection by the tool
Log files
Work files
Definition files
  1. JP1/Base-installation-folder\log
  2. JP1/Base-installation-folder\conf\user_acl
  3. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2\log#2
  4. JP1/AJS3 - Manager-installation-folder\log#3
  5. JP1/AJS3 - Manager-installation-folder\conf
  6. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2\sys#2
  7. JP1/AJS3 - Manager-installation-folder\sys#3
  8. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2\database#2
  9. JP1/AJS3 - Manager-installation-folder\database#3
  10. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2\jobinf#2
  11. JP1/AJS3 - Manager-installation-folder\jobinf#3
  12. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2\tmp\schedule#2
  13. JP1/AJS3 - Manager-installation-folder\tmp\schedule#3
  14. JP1/AJS3 - Manager-installation-folder\PATCHLOG.txt
  15. JP1/AJS3 - View-installation-folder\PATCHLOG.txt
  16. JP1/AJS3 - View-installation-folder\resource
  17. %ALLUSERSPROFILE%#1
    \Hitachi\JP1\JP1_DEFAULT\JP1AJS2V\log#2, #4
  18. JP1/AJS3 - View-installation-folder\log#3, #5
  19. JP1/AJS3 - View-installation-folder\conf#3, #5
  20. %ALLUSERSPROFILE%#1
    \Hitachi\JP1\JP1_DEFAULT\JP1AJS2V\conf#4
  21. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2CM\log#2
  22. JP1/AJS3 Console-installation-folder\log#3
  23. %ALLUSERSPROFILE%#1
    \HITACHI\JP1\JP1_DEFAULT\JP1AJS2CM\database#2
  24. JP1/AJS3 Console-installation-folder\database#3
  25. JP1/AJS3 Console-installation-folder\conf
  26. JP1/AJS3 Console-installation-folder\PATCHLOG.txt
In a cluster system, you also need to obtain the following files:
  1. shared-folder\JP1BASE\log
  2. shared-folder\JP1BASE\conf
  3. shared-folder\JP1AJS2
  4. shared-folder\JP1AJS2CM
 Y
Integrated trace log folder system-drive\Program files\hitachi\HNTRLib2\spool Y
List of files in the database directory -- Y
List of JP1/Base files -- Y
Information on shared memory used while JP1/AJS3 is running -- Y

Legend:
Y: The data collection tool can collect this data.
--: There is no default file name or default storage location.

#1
The default value for %ALLUSERSPROFILE% is system-drive\ProgramData.

#2
For Windows Server 2008

#3
For Windows Server 2003

#4
For Windows 7 and Windows Vista

#5
Windows XP Professional

(3) JP1/AJS3 processes

Check the operating status of processes on the Processes page of the Task Manager window of Windows.

For details about JP1/AJS3 processes, see B.2 Processes (for Windows).

(4) Operation data

Collect the following information about the operation that was being performed when the problem occurred:

  1. Details about the operation
  2. Time that the problem occurred
  3. Machine configuration (the version of each OS, host name, JP1/AJS3 - Manager and JP1/AJS3 - Agent configuration, and JP1/AJS3 Console Manager and JP1/AJS3 Console Agent configuration)
  4. Whether the problem is reproducible
  5. Name of the user who logged in from JP1/AJS3 - View or JP1/AJS3 Console View (if there is one)

(5) Error information displayed on the screen

Make hard copies of the following:

  1. Windows on the screen when an application error has occurred
  2. Error message dialog box (and display the displayed information when a details button (if there is one) is clicked)
  3. Information in the Command Prompt window if the problem occurred during the execution of a command

(6) Information about the embedded database

You need to collect the following information about the embedded database.

Table 1-12 JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information Default storage location for files Collection by the tool
Definition file embedded-database-practical-directory\conf Y
Failure information embedded-database-practical-directory\spool Y
Database information Unload file that is obtained by specifying the -k unld option in the ajsembdbrorg command Y

Legend:
Y: The data collection tool can collect this data.

(7) Other information

In addition to the above information, you need to collect the following information:

  1. Contents of System Log and Application Log of the Windows Event Viewer window
  2. Contents of the Help and Support Center window, and the System Information window (for Windows Server 2003 and Windows XP Professional)
    For Windows 7, Windows 2008, and Windows Vista, you can use the data collection tool to collect this information as described in (1) Log information about the OS.
  3. Arguments specified in a command when the problem occurs during the execution of a command

[Contents][Back][Next]

[Trademarks]

Copyright (C) 2009, 2010, Hitachi, Ltd.
Copyright (C) 2009, 2010, Hitachi Solutions, Ltd.