Job Management Partner 1/Automatic Job Management System 3 Troubleshooting

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1.3.2 Data to collect in UNIX

Organization of this subsection
(1) Log information about the OS
(2) Information about JP1
(3) JP1/AJS3 processes
(4) Operation data
(5) Information about the embedded database
(6) Other information

(1) Log information about the OS

You need to collect the following log information about the OS.

Table 1-13 OS log information that must be collected when a problem occurs in JP1/AJS3

Type of information Default file name or default storage location for files Collection by the tool
syslog#1
  1. /var/adm/syslog/syslog.log
    (for HP-UX)
  2. /var/adm/messages
    (for Solaris)
  3. /var/adm/syslog/
    or /var/adm/syslog/*
    (for AIX)
 Y
hosts file
services file
passwd file
environment file#2
inittab file
  1. /etc/hosts
  2. /etc/services
  3. /etc/passwd
  4. /etc/environment
  5. /etc/inittab
 Y
Patch information for each OS -- Y
Shared library file for each OS -- Y
List of processes -- Y
core file
  1. core under /opt/jp1ajs2
  2. core under /var/opt/jp1ajs2
  3. core in the home directory of the OS user that is mapped to a JP1/AJS3 - View login user (this information cannot be collected by the tool)
  4. core under /opt/jp1ajs2cm
  5. core under /var/opt/jp1ajs2cm
  6. core under /opt/jp1base
  7. core under /var/opt/jp1base/log
You also need to collect the following file in a cluster system:
  1. /shared-directory/jp1ajs2/database/core
 Y#3
Error log information#2 -- Y
Network configuration -- Y
Information about installed Hitachi products /etc/.hitachi/pplistd/pplistd Y

Legend:
Y: The data collection tool can collect this data.
--: There is no default file name or default storage location.

#1
Depending on the system settings, the past syslog information might be required for investigation. If syslog is set to be changed frequently in the system settings, manually collect past syslog files.

#2
This information is collected only for AIX.

#3
You need to manually obtain the core file in the current directory if information is output to the core file by executing a command. In addition, if the problem occurred in the network control process while JP1/AJS3 - View was being used, you need to manually obtain the core file in the home directory of the OS user mapped to the JP1 user who was logged in.

(2) Information about JP1

You need to collect the following information about JP1. If the problem occurred while your system was connected to a network, you also need to obtain files on the host to which the system is connected.

Table 1-14 JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information Default storage location for files Collection by the tool
Log files
Work files
Definition files
  1. /var/opt/jp1ajs2/log
  2. /var/opt/jp1base/log
  3. /etc/opt/jp1base/conf/user_acl
  4. /etc/opt/jp1ajs2/conf
  5. /var/opt/jp1ajs2/database
  6. /var/opt/jp1ajs2/sys
  7. /var/opt/jp1ajs2/jobinf
  8. /var/opt/jp1ajs2/tmp/schedule
  9. /opt/jp1ajs2/PatchHistory
  10. /opt/jp1ajs2/PatchLog
  11. /var/opt/jp1ajs2cm/log
  12. /etc/opt/jp1ajs2cm/conf
  13. /opt/jp1ajs2cm/PatchHistory
  14. /opt/jp1ajs2cm/PatchLog
  15. /var/opt/jp1ajs2cm/database
In a cluster system, you also need to obtain the following files:
  1. /shared-directory/jp1ajs2
  2. /shared-directory/jp1base/log
  3. /shared-directory/jp1base/conf
  4. /shared-directory/jp1ajs2cm
 Y
Integrated trace log directory /var/opt/hitachi/HNTRLib2/spool Y
List of files in the database directory -- Y
List of JP1/Base files -- Y
Information required for analysis of the core file -- Y

Legend:
Y: The data collection tool can collect this data.
--: There is no default file name or default storage location.
Note
When you collect information, use the tar command instead of the cp command. Because the directory from which files are obtained also contains system files, using the cp command might lead to unexpected results.

(3) JP1/AJS3 processes

Use the ps command to check the operation status of processes.

For details about JP1/AJS3 processes, see B.3 Processes (for UNIX).

(4) Operation data

Collect the following information about the operation that was being performed when the problem occurred:

  1. Details about the operation
  2. Time that the problem occurred
  3. Machine configuration (the version of each OS, host name, JP1/AJS3 - Manager and JP1/AJS3 - Agent configuration, and JP1/AJS3 Console Manager and JP1/AJS3 Console Agent configuration)
  4. Whether the problem is reproducible
  5. Name of the user who logged in from JP1/AJS3 - View or JP1/AJS3 Console View (if there is one)

(5) Information about the embedded database

You need to collect the following information about the embedded database.

Table 1-15 JP1 information to be collected for a problem occurring in JP1/AJS3

Type of information Default storage location for files Collection by the tool
Definition file embedded-database-practical-directory/conf Y
Failure information embedded-database-practical-directory/spool Y
Database information Unload file that is obtained by specifying the -k unld option in the ajsembdbrorg command Y

Legend:
Y: The data collection tool can collect this data.

(6) Other information

When trouble occurred at the time of command execution, collecting of the argument specified in the command is needed.

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Copyright (C) 2009, 2010, Hitachi Solutions, Ltd.