Job Management Partner 1/Automatic Job Management System 3 Troubleshooting

2.4 Troubleshooting problems related to login from JP1/AJS3 Console View

This section describes the actions to be taken for messages that might appear when you attempt to log in to JP1/AJS3 Console Manager from JP1/AJS3 Console View.

Organization of this section

(1) If the KAVC4501-E message (Cannot connect to the connection destination host or JP1/AJS3 Console Manager service on the connection destination host. Detailed information [(connection-destination-port-number):(connection-destination-IP-address)] is displayed

(2) If the KAVC4504-E message (The host name is specified incorrectly.) is displayed

(3) If the KAVC4512-E message (The Access Control Server at the connection destination could not be connected.) is displayed

(1) If the KAVC4501-E message (Cannot connect to the connection destination host or JP1/AJS3 Console Manager service on the connection destination host. Detailed information [(connection-destination-port-number):(connection-destination-IP-address)] is displayed

Check the following and take action as necessary:

Use the ping utility to ping the destination host. If pinging fails, the destination host either is not running or is unable to connect to the network. Start the destination host or make it possible for the destination host to connect to the network.

Check whether the JP1/AJS3 Console Manager service is running on the destination host.
To check the service status:

In Windows:

In the Services dialog box or Services window, check whether the status of the JP1/AJS3 Console Manager service is Start.

In UNIX:

Execute the ps command to check whether the ajscminetd process has started.

Check whether there is a firewall between the source and destination hosts. If there is, check whether packet filtering is configured correctly.

Check whether the port number in the message matches the port number defined in the services file of the destination host.

(2) If the KAVC4504-E message (The host name is specified incorrectly.) is displayed

Specify settings so that the host name can be resolved.

(3) If the KAVC4512-E message (The Access Control Server at the connection destination could not be connected.) is displayed

Check whether the host name of the authentication server specified on the connection destination host is specified correctly.

If the host name of the authentication server is specified correctly, check whether the authentication server is running on the host.

Note that if the local host is specified as an authentication server in a UNIX environment, you must set up JP1/Base so that JP1/Base starts as an authentication server. For details, see the explanation of the authentication server settings in the Job Management Partner 1/Automatic Job Management System 3 Administration Guide.

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