Job Management Partner 1/Automatic Job Management System 3 Troubleshooting

2.10 Troubleshooting problems related to mail system linkage (for Windows only)

This section describes how to troubleshoot problems related to mail system linkage performed in Windows.

Organization of this section

(1) How to create a profile

(2) A profile cannot be created correctly

(3) An email cannot be sent or received while the mail transmission job is running

(4) Mail transmission job or mail reception monitoring job ends abnormally

(5) A sent email is not placed in the Sent Items tray (it remains in the Outbox tray), or an email that is supposed to have arrived on the mail server is not placed in the Inbox tray

(1) How to create a profile

In Windows, click Start, Settings, and then Control Panel. In Control Panel, click the Mail icon. When a dialog box^# for creating a profile for Outlook appears, specify the necessary settings.

#

The dialog box that is displayed differs depending on whether a profile has been created.

When a profile has been created:

The default-profile-name Properties dialog box appears.

On the Services page, click the Show Profiles button. The Mail dialog box appears. On the General page, click the Add button. You can start creating a profile.

When no profile has been created:

The Mail dialog box appears.

On the General page, click the Add button. You can start creating a profile.

Note that you cannot correctly create a profile in the Internet Accounts dialog box. For details, see (2) A profile cannot be created correctly below.

In addition, when you create a profile, specify a unique profile name. For details, see 2.2.4 Setting up the environment for the mail system linkage in the Job Management Partner 1/Automatic Job Management System 3 Linkage Guide.

(2) A profile cannot be created correctly

The profile might have been created in the Internet Accounts dialog box.

Take the following action:

Make sure that Outlook 2000, Outlook 2002, Outlook 2003, or Outlook 2007 is installed.

If you are using Outlook 2000, make sure that you did not use the Internet Accounts dialog box to create a profile. (To check, in Windows, click Start, Settings, and Control Panel. In Control Panel, click the Mail icon. If the Internet Accounts dialog box does not appear, you did not use it to create a profile.)
If the Internet Accounts dialog box appears, perform the following procedure and change the settings.
To change the settings:

Start Outlook.

Click Tools and then Options.
The Options dialog box appears.

Click the Mail Delivery tab or Mail Services tab.

Click the Reconfigure Mail Support button.
The Mail Service Options dialog box appears.

Make sure that the Corporate or Workgroup check box is selected.

(3) An email cannot be sent or received while the mail transmission job is running

Check the following and take appropriate action.

If the browser you are using is Internet Explorer 4.0 or later, use the following procedure to check the settings.
To check the settings:

In Windows, choose Start, Settings, and then Control Panel. In Control Panel, choose the Internet icon or Internet Options icon.

Choose the Programs tab.

In Mail or E-mail, make sure that Microsoft Outlook is specified.

Use a profile used in mail system linkage to start Outlook, and check whether emails can be sent and received.
After you create or change a profile, you must use that profile to start Outlook. If you do not do so, you might not be able to use mail system linkage.

Make sure that the following three profiles have the same name.

Profile that is actually created

Profile name specified for the environment setting parameters ProfileName1 to ProfileName4
For details, see 2.2.4 Setting up the environment for the mail system linkage in the Job Management Partner 1/Automatic Job Management System 3 Linkage Guide.

Profile specified in the mail transmission job and mail reception monitoring job

Make sure that a dialog box requesting a server name, user name, and password does not appear when you start Outlook. If one appears, check and, if necessary, revise the profile settings.

Make sure that the JP1/AJS3 mail monitoring process or JP1/AJS3 Mail service is running.

Make sure that the mail server you are trying to connect to is running.

If you intend to use mail system linkage in a service, make sure that the account of the user who logged in to Windows when the profile was created, rather than a system account, has been set up as an account for the JP1/AJS3 Mail service. The JP1/AJS3 Mail service does not work with a system account.

If you change the environment settings for mail system linkage, restart the JP1/AJS3 service and the JP1/AJS3 mail monitoring process, or else the JP1/AJS3 Mail service.

Make sure that the profile name specified when you create or change a profile is unique. For details, see 2.2.4 Setting up the environment for the mail system linkage in the Job Management Partner 1/Automatic Job Management System 3 Linkage Guide.

(4) Mail transmission job or mail reception monitoring job ends abnormally

If an error message is followed by a mail system error code in the format MAPI CODE=xxxxxxxx, find the cause of the error in the following table and take appropriate action.

Table 2-12 Mail system error codes and their meaning

MAPI code Meaning

8004010D Disk space is insufficient.

8004010E Resources are insufficient.

80040111 Logon failed.

80040115 A network failure occurred.

80040116 A disk I/O error occurred.

80040124 The mail account is invalid.

8004010F The destination address does not exist.

80040607 The destination address does not exist.

80040700 The destination address is ambiguous.

MAPI code	Meaning
8004010D	Disk space is insufficient.
8004010E	Resources are insufficient.
80040111	Logon failed.
80040115	A network failure occurred.
80040116	A disk I/O error occurred.
80040124	The mail account is invalid.
8004010F	The destination address does not exist.
80040607	The destination address does not exist.
80040700	The destination address is ambiguous.

(5) A sent email is not placed in the Sent Items tray (it remains in the Outbox tray), or an email that is supposed to have arrived on the mail server is not placed in the Inbox tray

Check the following:

Whether there is a network problem between the machine and the mail server

Whether you can send and receive emails by using Outlook

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