2.7 Controlling devices remotely

With the rapid advance in information technology in recent years, users who are not equipped to set up applications or troubleshoot problems are increasingly common. To handle their computer problems, organizations typically rely on a system administrator with specialist knowledge. If workplaces are dispersed, it becomes difficult to respond in a timely manner.

By using the remote control feature, an administrator can remotely operate a computer where a problem has occurred from his or her own computer, dealing with problems quicklythrough actions such as sharing operating procedures and sending and receiving data.

Organization of this section

• 2.7.1 Process for remotely controlling devices

• 2.7.2 Remote control features

• 2.7.3 Functional differences between remote control connection methods

• 2.7.4 Notes on using the remote control feature in multi-language environments

• 2.7.5 Notes on files generated by the controller in user environments

• 2.7.6 Automatically updating the controller program

• 2.7.7 Setting a connection mode for remote control sessions

• 2.7.8 Displaying the connection status of remote control sessions

• 2.7.9 Using the remote control feature in NAT and DHCP environments

• 2.7.10 User permissions required for remote control using Windows authentication

• 2.7.11 Setting user permissions required for remote control using Windows autpagehentication

• 2.7.12 Setting authentication information for remote control

• 2.7.13 Connecting from a controller to a remote computer

• 2.7.14 Controlling the interface of a computer during a remote control session

• 2.7.15 Transferring files during remote control sessions

• 2.7.16 Issuing connection requests from remote computers to controllers

• 2.7.17 Managing connection targets for the remote control feature

• 2.7.18 Recording and playback of remote control sessions

• 2.7.19 Using the chat feature

• 2.7.20 Remote control menus

To Page Top