Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Overview and System Design Guide


2.7.15 Transferring files during remote control sessions

You can send and receive files to and from the controller and the remote computer during remote control sessions.

Practical uses include copying files that require maintenance from the remote computer to be worked on locally by the administrator, and transferring troubleshooting tools to run on the remote computer.

Important

You cannot transfer files when using a RFB connection to the remote computer. To transfer files, Allow File Transfer must be selected in the Remote Control Settings in the agent configurations assigned to the remote computer.

Use the File Transfer window opened from the controller to transfer files.

[Figure]

In the File Transfer window, you can view and work with files in a similar manner to Windows Explorer, including the use of simple drag and drop operations. You can also transfer files to multiple destinations in one operation.

Tip

You can transfer files by dragging them onto the screen of the remote computer displayed in the controller. In this case, the File Transfer window appears and file transfer begins immediately. The transferred data is saved to the desktop of the remote computer.

Important

In Windows Server 2019, Windows Server 2016, Windows 10, Windows 8.1, and Windows Server 2012 R2, you cannot transfer files in an environment with OneDrive.

Organization of this subsection

(1) Viewing the file transfer status and canceling file transfer during remote control sessions

When file transfer starts, a File Transfer Progress dialog box appears on the controller and the remote computer (the dialog box is minimized on the remote computer).

To cancel file transfer, click Cancel in the File Transfer Progress dialog box. The Cancel button is available on the controller and on the remote computer. If the button is clicked in the controller, a confirmation dialog box appears asking whether the transfer should be canceled. If the button is clicked on the remote computer, file transfer is canceled immediately.

When you cancel file transfer, files that have already been transferred remain at the destination. If you are moving rather than copying files, files that have already been transferred are deleted from the source computer.

When you transfer files within the same remote computer or from one remote computer to another, files are transferred indirectly via a temporary folder on the controller. In this scenario, the File Transfer Progress dialog box appears twice, once when the files are being transferred from the remote computer to the temporary folder, and again when the files are being transferred from the temporary folder to the remote computer.

(2) Notes on file transfers during remote control sessions

Note the following when using the file transfer feature: