2.7.1 Process for remotely controlling devices
This section describes the workings of the remote control feature provided by JP1/IT Desktop Management 2.
The remote control feature allows an administrator to connect to a remote computer and control its GUI using keyboard and mouse operations.
The controller program must be installed on the administrator's computer to invoke a remote computer's GUI. You can install the controller program by starting the remote control feature from the JP1/IT Desktop Management 2 operation window. If the controller is not installed on the computer you are using, the program is automatically downloaded and installed.
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You can then start the controller directly on the computer, allowing you to start a remote control session quickly without needing to log in to the operations window.
You initiate a remote control session by using the controller to connect to the remote computer. There are two ways the controller can connect to a remote computer:
- Standard connection
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A method of connecting to a computer using the remote control feature provided by JP1/IT Desktop Management 2. In this method, a remote control session is established between the controller and the remote control agent component of the agent. Due to its faster speeds and the fact that all remote control functions become available when a standard connection is used, we recommend that you use this method where possible. To use a standard connection, the agent program must be installed on the computer you are controlling.
- RFB connection
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A method of connecting to a computer using the RFB protocol. In this method, a remote control session is established using AMT or VNC server software. Use this method to remotely control computers where you cannot log on to Windows, and agentless computers running Linux or Mac OS. Note that limited functionality is available in a remote control session that uses an RFB connection.
To use an RFB connection, the computer you are controlling must support connections using the RFB protocol.
You can select the connection method when connecting to the remote computer from the controller. If you do not select a connection method, a standard connection is used. If the controller cannot establish a standard connection, it will use an RFB connection.
When you select a connection-target computer in the operations window and start the remote control feature, the controller program starts and automatically connects to the computer. If you started the controller program directly, you can specify a connection target in the controller interface.
If the connection is successful, the user interface of the remote computer appears in the controller. You can then use the remote control function to operate the remote computer.
![[Figure]](GRAPHICS/ZU100019.GIF)
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