Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Overview and System Design Guide


4.3.3 Prerequisites for remote control

The following describes the prerequisites needed to remotely control computers.

Prerequisites for the administrator's computer

The controller, which is a program that remotely controls other computers, must be installed on the administrator's computer. The controller accesses a window of a computer subject to remote control and allows the administrator to perform window operations.

When remote control is started in an operation window, the controller is automatically installed on the computer that displays the operation window.

Prerequisites for the connection destination computer

The conditions required for the connection destination computer vary depending on the method for connecting the controller.

Standard connection

The agent must be already installed and the remote control agent must be running. The remote control agent is a remotely controlled program, and provides the controller with a window on the controlled computer and performs operations in that window according to the instruction from the controller.

The remote control agent is part of the agent program. When the agent is installed, the remote control agent is also installed if you select the remote control agent in the Components to Install dialog box.

The remote control agent can be used in JP1/IT Desktop Management 09-50 or later or JP1/IT Desktop Management 2 10-50 or later.

RFB connection

The RFB connection allows the remote control function to be used in agentless mode, that is, without using the remote control agent. However, the RFB connection restricts the remote control function.

To use the RFB connection, one of the following conditions must be satisfied.

  • Software providing the VNC server function (for example, the following software) is running.

    - Intel v Pro (if KVM Remote Control is available on a computer on which AMT 6.0 or later is installed)

    - Realness

    - Ultraviolet

    - Firmware Workstation

  • The operating system is Mac OS X and Screen Sharing or Remote Management is enabled.

Important

Remote Control Agent and the following products that have the remote control functions cannot be installed or used on the same computer. Before installing Remote Control Agent on a computer, make sure that none of the following products are installed on that computer.

  • JP1/Remote Control Agent

  • JP1/NETM/Remote Control Agent

  • The following Remote Control Agent components included in JP1/NETM/DM Manager:

    • JP1/NETM/DM Client - Remote Control Feature

    • Remote Control Agent included in JP1/NETM/DM Client

  • JP1/NETM/Remote Control Agent for Blade PC#

  • Other remote control products

#: This product is provided as part of Secure Client Solution.

Important

For remote control using the RFB connection, operation is not always guaranteed because a controlled computer might be configured by using free software. Some functions might not be available. Therefore, we recommend that you use a trial version in advance to confirm and verify operation. Note that we do not support any questions about environment setup, specifications, setting methods, and errors related to the controlled hardware or programs using the RFB connection.

Important

The remote control function of JP1/Remote Control,JP1/Remote Control, or JP1/Software Control cannot be connected to.

Important

You cannot install the controller on a computer running UNIX or Mac operating system. An agent for UNIX or Mac does not include the remote control agent, which is a program required on a remotely-controlled computer. Note that the remote control function can be used on a computer running a Mac operating system if the computer is connected by using RFB.

Important

On the Citrix XenApp and Microsoft RDS server, you cannot use a remote control agent.

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