10.2 Troubleshooting

This section explains how to conduct troubleshooting while you are using Performance Management products. If an error occurs, you should first check to see if any of the events described in this section has occurred.

Organization of this section

• 10.2.1 The Remote Monitor Collector service of PFM - RM does not start

• 10.2.2 Failure Audit (Event ID: 4625 or 4776) is recorded in the Windows security event log.

• 10.2.3 PFM - RM for Platform was started, but no performance data is being collected

• 10.2.4 Alarms related to process monitoring are not reported as intended

• 10.2.5 The message "KAVL17016-W Performance data was not saved to the Store database because it is the same as previous performance data." is output to the common message log

• 10.2.6 Troubleshooting other problems

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