Hitachi

JP1 Version 12 JP1/Performance Management - Remote Monitor for Platform Description, User's Guide and Reference


10.2.6 Troubleshooting other problems

We recommend that you check the existing circumstances when other errors occur. If a message is output, check the details of the message. For details about the log information that is output by Performance Management, see 10.3 Log information to be collected for troubleshooting.

You might be unable to resolve an error by taking the steps described in this section or by referring to the chapter that describes troubleshooting in the JP1/Performance Management User's Guide. Also, an error other than those described in this section or chapter might not be resolvable. In such cases, collect the data needed to investigate the cause of the error and contact the system administrator.

For details about the data you need to collect and how to collect it, see 10.4 Data to be collected for troubleshooting and 10.5 How to collect data for troubleshooting.