10.2.1 The Remote Monitor Collector service of PFM - RM does not start

If the PFM - RM host is running Windows, startup of the Remote Monitor Collector service might fail during PFM - RM startup, and one of the following messages might be displayed in the Windows event log when Windows is restarted:

• The Service Name service hung on starting.

• Service Name service hung on startup.

Because this problem is caused by a timeout in Windows service control manager, it tends to occur when PFM - Manager's communication load is high and a response from PFM - Manager takes time. This problem occurs when all of the following conditions are satisfied:

• JP1/PFM - Manager's communication load is high.

  For example, many copies of PFM - RM are being started concurrently.

• In Windows Services applet, the startup type is set to Automatic for PFM - RM services.

• The OS is restarted.

To avoid this problem, take either of the following steps:

• When starting a service at the time the OS is restarted, start it by executing the jpcspm start command instead of starting it from Windows service control manager.

• Shorten the PFM - RM startup time by using the setting described below for the PFM - RM host.

  This setting shortens the reconnection processing during startup of the PFM - RM service if PFM - Manager cannot be connected to. In this case, the probability of the PFM - RM service starting in a stand-alone mode increases.

  To shorten the startup time of PFM - RM, change [Agent Collector x Section]^# in the startup information file (jpccomm.ini) and the NS Init Retry Count label of [Agent Store x Section]^# from NS Init Retry Count =2 to NS Init Retry Count =1.

  #

  The PFM - RM product ID is entered for x. For details about product IDs, see C. List of Identifiers. If multiple copies of PFM - RM are installed on the same host, specify an NS Init Retry Count label value for each product ID.

  The startup information file (jpccomm.ini) is stored in the following directory:

  If the PFM - RM host is a physical host

  installation-folder\jpccomm.ini

  If the PFM - RM host is a logical host

  environment-directory^#\jp1pc\jpccomm.ini

  #

  Indicates the directory on the shared disk specified when the logical host was created.

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