10.1 Error handling procedures
This section describes the procedures for handling errors that occur while you are using Performance Management products.
- Checking the event
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Check the following:
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Event where the error occurred
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Message contents (if a message has been displayed)
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Log information (such as the common message log)
For details about the messages and how to respond to each message, see 9. Messages. For details about the log information that is output by the Performance Management products, see 10.3 Log information to be collected for troubleshooting.
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- Collecting data
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Collect data to determine the cause of the error. For details about how to collect the necessary data, see 10.4 Data to be collected for troubleshooting and 10.5 How to collect data for troubleshooting.
- Checking the problem
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Use the collected data to check the cause of the problem. You should also isolate the problem or the affected range.