10.3.1 Information to collect from OS log files
When a problem occurs in JP1/AJS3 - Print Option, collect the following log information output by the operating system:
- Organization of this subsection
(1) In Windows
|
Files to collect |
Collected by data collection tool |
|---|---|
|
Windows event log |
Y |
|
hosts file and services file |
Y |
|
User dump file |
Y#1 |
|
Memory dump |
Y#2 |
|
Crash dump |
Y#2 |
- Legend:
-
Y: This information can be collected by the data collection tool.
- #1
-
The data collection tool can acquire a user dump file if one has been output by the user.
- #2
-
The data collection tool cannot acquire memory dumps and crash dumps. You must collect this information manually when a problem occurs. For details about how to do so, see 10.5.2 Collecting dump files.
(2) In UNIX
|
Files to collect |
Collected by data collection tool |
|---|---|
|
syslog file |
Y |
|
hosts file, services file |
Y |
|
core file |
Y# |
- Legend:
-
Y: This information can be collected by the data collection tool.
- #
-
If you execute a command that outputs a core file, you must collect the core file manually from the current directory.