10.3.2 Information relating to JP1/AJS3 - Print Option
When a problem occurs, collect the following files relating to JP1/AJS3 - Print Option:
- Organization of this subsection
(1) In Windows
Collect all of the following files on the computer where the problem occurred.
|
Program name |
Folder |
File type |
Collected by tool |
|---|---|---|---|
|
JP1/AJS3 - Print Option Manager#3 |
Output destination specified in command argument#1, #4 |
Job operation information files (extension: aoi) |
-- |
|
Output destination specified in command argument#1, #4 |
Job operation information collection log (extension: log) |
-- |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2POM\Tmp#2 |
Log files (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2POM\Log#7 |
Log files (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2POM\ |
Environment settings information file (file name: jprpoml.ini) |
Y |
|
|
JP1/AJS3 - Print Option#3 |
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Input#5 |
Job operation information files (extension: aoi) |
-- |
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Format#5 |
Format definition files (extension: jof) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Map\FlowFormat#5 |
Jobnet flow format definition files (extension: fof) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Log#6 |
Log files (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Users |
Folders and files in the Users folder while multi-user remote operation is enabled (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Map#8 |
Temporary files (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Profiles#9 |
Authentication information file (all extensions) |
-- |
- Legend:
-
Y: Can be collected by data collection tool.
--: Cannot be collected by data collection tool.
- Note:
-
The default of %allusersprofile% is system-drive:\ProgramData.
- #1
-
If no path is specified, the files are created in the execution directory.
- #2
-
This log information is output if an error is detected when collecting job operation information via JP1/AJS3 - View.
- #3
-
If you have configured the system to not show hidden files and folders, %allusersprofile% folder is not displayed. You can display the folder by configuring the system to show all files. For details about how to do so, see the Help for the operating system.
- #4
-
An error occurs if a non-Administrator user specifies a protected folder such as C:\Program Files as the output destination in a Windows Server 2019, Windows Server 2016 or Windows Server 2012 environment with UAC enabled. In this scenario, execute the command from a command prompt with Administrator privileges.
- #5
-
If you are using another output folder, collect the files from that folder.
- #6
-
The format of the logged information is private.
If a log file size exceeds max size when the map output or jobnet flow output is performed, the file is deleted and re-created. For this reason, if an error occurs during map output or jobnet flow output, back up the log files in this folder before you use that function again.
- #7
-
The format of the logged information is private.
- #8
-
Temporary files are output to this folder if you use map output or jobnet flow output function.
- #9
-
The file is created when the jprajsmkkey command is executed to register authentication information.
(2) In UNIX
Collect all of the following files on the computer where the problem occurred:
|
Program name |
Directory |
File type |
Collected by tool |
|---|---|---|---|
|
JP1/AJS3 - Print Option Manager |
Output destination specified in command argument#1 |
Job operation information files (extension: aoi) |
-- |
|
Output destination specified in command argument#1 |
Job operation information collection log (extension: log) |
-- |
|
|
/opt/jp1ajs2pom/tmp#2 |
Log files (all extensions) |
Y |
|
|
/opt/jp1ajs2pom/log#4 |
Log files (all extensions) |
Y |
|
|
/opt/jp1ajs2pom |
core file#3 |
Y |
|
|
/opt/jp1ajs2pom |
Environment settings information file (file name: jprpoml.ini) |
Y |
- Legend:
-
Y: Can be collected by data collection tool.
--: Cannot be collected by data collection tool.
- #1
-
If no path is specified, the files are created in the execution directory.
- #2
-
This log information is output if an error is detected when collecting job operation information via JP1/AJS3 - View.
- #3
-
If you executed a command that output a core file, you must collect the core file manually from the current directory.
- #4
-
The format of the logged information is private.