3.6 Notes on using JP1/AJS3 - Print Option with antivirus software

Some antivirus software might place an exclusive lock on a file or folder used by JP1/AJS3 - Print Option. This can cause issues like the following:

• JP1/AJS3 - Print Option fails to start.

  JP1/AJS3 - Print Option might fail to start if antivirus software places an exclusive lock on a definition file that JP1/AJS3 - Print Option references at startup.

• The JP1/AJS3 - Print Option Manager service fails to start.

  The JP1/AJS3 - Print Option Manager service might fail to start if antivirus software places an exclusive lock on a definition file that the service references at startup.

• An attempt to change a definition fails.

  An attempt to add or modify a format definition or environment settings might fail if antivirus software places an exclusive lock on a definition file used by JP1/AJS3 - Print Option.

• JP1/AJS3 - Print Option cannot output log information.

  An attempt to output log data might fail if antivirus software places an exclusive lock on a log file associated with JP1/AJS3 - Print Option. This can hinder efforts to troubleshoot problems.

• A command associated with JP1/AJS3 - Print Option terminates abnormally.

  A command associated with JP1/AJS3 - Print Option might terminate abnormally if antivirus software places an exclusive lock on a file used by the command.

• JP1/AJS3 - Print Option cannot perform CSV output, map output, or jobnet flow output.

  An attempt to output CSV, map, or jobnet flow data might fail if antivirus software places an exclusive lock on the file to which JP1/AJS3 - Print Option outputs the data.

If your antivirus software scans for viruses while JP1/AJS3 - Print Option is running, exclude the following files and folders from scanning. If you conduct a virus scan while JP1/AJS3 - Print Option is stopped, make sure scanning of the following files and folders has finished before you start JP1/AJS3 - Print Option.

In Windows

• Log files and folders for JP1/AJS3 - Print Option

  For details on the log files and folders associated with JP1/AJS3 - Print Option, see 10.3.2(1) In Windows.

• Log files and folders for JP1/AJS3 - Print Option Manager

  For details on the log files and folders associated with JP1/AJS3 - Print Option Manager, see 10.3.2(1) In Windows.

• The folder in which customized format definitions are saved

• The folder in which customized jobnet flow format definitions are saved

• The folder to which CSV files are output by the jprprint command, or the output folder specified in the Save CSV File window

• Output folders specified in an argument of the jprcollect command, and in the Collecting Job Operation Information window

• Output folder for a map output save file or jobnet flow output save file specified in an argument of the jprmpflw command

• Output folders specified in the Collecting Job Operation Information window

• Output folder for Map Output files

• Output folder for Jobnet Flow Output files

• Output folder for Map PDF Output files

• Output folder for Jobnet Flow PDF Output files

• %allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO^#

#

If you have configured the system to not show hidden files and folders, the %allusersprofile% folder is not displayed. You can display the folder by configuring the system to show all files. For details on how to do so, see the Help for the operating system.

The default value of %allusersprofile% is system-drive:\ProgramData.

Note:

Before the multi-user remote operation functionality is used, exclude the files and folders listed above, which are used by all users, from scanning.

In UNIX

• Log files and directories associated with JP1/AJS3 - Print Option Manager

  For details on the log files and folders associated with JP1/AJS3 - Print Option Manager, see 10.3.2(2) In UNIX.

• Directories specified in arguments of the jprcollect command

If you intend to use the data collection tool (PO_ras.bat and POM_ras.bat in Windows, and POM_ras.sh in UNIX) while a virus scan is in progress, exclude the following files and folders from scanning, in addition to those listed above.

• The folder to which the results of the data collection tool are output

• Files required for troubleshooting

  In Windows:

  - Log information output by the OS that needs to be collected when a problem occurs in JP1/AJS3 - Print Option

  - Log information output by the OS that needs to be collected when a problem occurs in JP1/AJS3 - Print Option Manager

  For details on these files, see 10.3.1 (1) In Windows, 10.4.2(3) Data collected by the JP1/AJS3 - Print Option data collection tool, and 10.4.3(3) Data collected by JP1/AJS3 - Print Option Manager data collection tool (in Windows).

  In UNIX:

  - Log information output by the OS that needs to be collected when a problem occurs in JP1/AJS3 - Print Option Manager

  For details on these files, see 10.3.1 (2) In UNIX and 10.4.4(3) Data collected by the JP1/AJS3 - Print Option Manager data collection tool (in UNIX).

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