13.2 Troubleshooting

Setting up or starting a service

• A Performance Management program service does not start.

• It takes a long time for a service to start after startup is requested.

• Another program service is started immediately after a Performance Management program service has stopped, but communication is not performed correctly.

• The Master Store or Agent Store service stops after display of the message The disk capacity is insufficient.

• The Agent Collector service of PFM - Agent does not start.

See the chapter that explains troubleshooting in the JP1/Performance Management User's Guide.

Executing commands

• When the jpctool service list command is executed, the names of services that are not operating are output.

• When the jpctool db dump command is executed, data other than the specified Store data is output.

Report definitions

• Information for some period of time is not displayed in historical reports.

Alarm definitions

• The program defined for action execution does not function correctly.

• Alarm events are not displayed.

Collecting and managing performance data

• The size of the PFM - Agent's Store database is not reduced even though the data retention period was shortened.

• The message Illegal data was detected in the Store database is output to the common message log.

Measuring Web transactions

• No Web transaction file is found

• The user does not have access permissions to the Web transaction file

• The Web transaction file contains a format error

• The Web transaction file contains a definition error

• The transaction specified in the Web transaction file does not exist

• The monitored machine is not operating (or communications do not reach it)

• The Web service (such as Apache HTTP Server) is not running

• The resource specified in the URL does not exist (an HTTP 404 error occurs)

• Invalid certificate (self-signed certificate)

• A basic authentication error (missing password) occurs

• A basic authentication error (incorrect password) occurs

• A response determination error occurs

• An option specification error occurs during measurement test command execution

• A duplicate command execution error occurs during measurement test command execution

13.2.1