13.1 Error handling procedures
This section describes the procedures for handling errors that occur while you are using Performance Management products.
- Check the event
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Check the following:
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Event when the error occurred
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Contents of the message (if a message is displayed)
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Log information, such as the common message log
For details about the messages and how to respond to each message, see 12. Messages. For details about the log information that is output by the Performance Management products, see 13.3 Log information to be collected upon troubleshooting.
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- Collect data
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Collect data to determine the cause of the error. For details about how to collect the necessary data, see 13.4 Data to be collected when a problem occurs and 13.5 Data collection procedure.
- Determine the cause
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Use the collected data to determine the cause and extent of the error, as well as the range of its consequences.