13.8 Error handling procedure for each problem

This section describes common problems and how to troubleshoot them in PFM - Agent for Service Response. See this section when you investigate the cause of a problem or try to isolate where a problem lies.

This section uses the following icons for records, field values, and log information for identifying error information such as messages.

and

For details, see 13.3.1 Types of log information to be collected upon troubleshooting and 13.3.2 Lists of log files and folders accessed upon troubleshooting.

See Common fields in 10. Records.

Collect Logged Message for IE Scenario (PL_IESM) records to see error messages in them. For details about the records, see Logged Message for IE Scenario (PL_IESM) in 10. Records.

Organization of this section

• 13.8.1 PFM - Agent for Service Response service cannot be started

• 13.8.2 PFM - Agent for Service Response cannot perform measurements

• 13.8.3 Error and normal alarms are raised alternately in PFM - Agent for Service Response measurement

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