Contents
-
2. Resolving Incidents Based on Registered Items
-
2.1 Workflow from registering an incident as an Item to closing the Item
-
2.3 Assigning a person in charge and priority level to the Item [incident management]
-
2.4 Investigating the Item [incident management]
-
2.4.1 Workflow for investigating Items [incident management]
-
2.4.2 Checking the statuses of the Items that you manage [incident management]
-
2.4.3 Checking the Items for which a pre-deadline email notification was sent [incident management]
-
2.4.4 Searching past Items for similar Items [incident management]
-
-
2.6 Assigning a person in charge and priority level to the Item [problem management]
-
2.9 Checking and approving the measures for the Item [problem management]
-
2.12 Notifying the service desk of the completion of measures for an Item [incident management]
-
2.13 Notifying the incident inquirer of the completion of measures for the incident [service desk]
-
-