D. Glossary
A
- Automatic action
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A function to automatically execute commands as actions when specific JP1 events are received. For example, the automatic action function can be used to execute a command to report to the administrator any serious event that occurs when JP1-IM Manager monitors the system. To define an automatic action, specify the condition on which the automatic action will be executed and the command to be executed automatically.
E
I
- Item
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An item is a record of task information and represents a task to be resolved on a process work board. One process work board can contain multiple items. More than one person can update information recorded in the items. To define relationships between items, write information about the related items in elements of these items.
This manual uses the following terms to refer to different items registered in different processes:
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Incidents, which refer to items registered in an incident management process.
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Problems, which refer to items registered in a problem management process.
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Changes, which refer to items registered in a change management process.
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Release items, which refer to items registered in a release management process.
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- Item form
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This form allows users to enter items. The item form is defined by a definition file and associated with a process work board.
- Item management database
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This is the name of a database provided by JP1/Service Support.
The item management database manages all the information that JP1/Service Support users have created and defined. For example, this database manages configuration information about the target systems and processes configured by JP1/Service Support users, as well as item information that has been registered or updated.
- Item management server
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This is the server on which JP1/Service Support is installed. Items are managed by the Item management database of the Item management server. To view Items, use a web browser to access the Item management server.
J
P
- Process
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A unit of work categorized by JP1/Service Support. There are four types of processes: incident management, problem management, change management, and release management.
- Process work board
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A place where the work for each process is recorded. On the process work board, the user registers items, updates items, performs escalation to other processes, and performs work to solve problems.
R
S
- Status
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Information about the status of an Item. You can view the work status of each Item in the list of Items. In general, this is used to check whether an Item has been resolved and, if the Item has not been resolved, to monitor the progress of Item processing. This is also used for data aggregation.