2.4.2 Checking the statuses of the Items that you manage [incident management]

Narrow down the list of Items in the main window (for the list of Items) so that only the Items that you manage are displayed. Even if you manage multiple Items, you can check the status of each Item.

Prerequisites

This operation is performed by the person in charge of incident management.

Procedure

1. From the menu of the main window (for the list of Items), select View - My item.

   

   This list displays only the Items for which you are responsible or the Items to which your role name is set as the person in charge.

2. From the menu of the main window (for the list of Items), select View - Item in progress.

   This list displays only the Items whose status is not "Close" and whose process work board is in the "Operating" state.

3. On the list of Items in the main window (for the list of Items), check the statuses of the Items that you manage.

   Determine the order of Items to be handled, based on priorities, deadlines, or some other criteria.

Postrequisites

Investigate whether the Items that you manage have similar Items.

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