1.5.1 JP1/Service Support environment settings to be configured in this manual
This topic explains the JP1/Service Support environment to be configured after installation and setup are finished. The subsequent sections describe configuration procedures based on the content shown here.
User ID |
Name |
Password |
Email address |
User role |
---|---|---|---|---|
10000 |
Daisuke Satou |
S3730i |
satou_daisuke@example.com |
Service desk operator |
10100 |
Pedro Garcia |
R5742r |
pedro_garcia@example.com |
Person in charge of incident management |
10200 |
Naoki Suzuki |
S6818j |
suzuki_naoki@example.com |
Incident management administrator |
10300 |
Mayumi Takahashi |
Y7651h |
takahashi_mayumi@example.com |
Person in charge of problem management |
10400 |
Mary Miller |
J4858s |
mary_miller@example.com |
Problem management administrator |
19900 |
Aya Tanaka |
H9725h |
tanaka_aya@example.com |
JP1/Service Support administrator |
Role ID |
Role name |
Member |
---|---|---|
_jp1ITsystem |
Process work board administration role |
|
_jp1user |
User management role |
|
_jp1workmgr |
Work management role |
|
GWebIncident |
Business system incident management |
|
GWebProblem |
Business system problem management |
|
GWebServiceDesk |
Business system service desk |
|
System ID |
System name |
---|---|
GManagementSystem |
Business system |
Process work board ID |
System |
Process |
Process work board administrator |
Item form |
State |
---|---|---|---|---|---|
GManagementSystemIncident |
Business system |
Incident management |
Naoki Suzuki |
Select The process standard item form is used. |
In operation |
GManagementSystemProblem |
Problem management |
Mary Miller |
Process in the process work board |
Permission |
Escalation |
Acknowledge item |
Close item |
|||
---|---|---|---|---|---|---|---|
Create item |
Edit item |
View item |
Delete item |
||||
Incident management |
Set the following roles:
|
Set the following roles and users:
|
Set all roles. |
Set Naoki Suzuki. |
Do not set anything. |
Set Naoki Suzuki. |
|
Problem management |
Set the following role:
|
Set the following role and users:
|
Set Mary Miller. |
Set Pedro Garcia and Naoki Suzuki. |
Set Mary Miller. |
Timing for email delivery |
Description |
Email recipient |
---|---|---|
Notification when an Item is closed |
An email is sent when an Item is closed in the process work board. |
Person who created the Item |
Notification of changes to the persons in charge of Items |
An email is sent when the person in charge is changed in the Edit item window. |
New person in charge of the Item |
Notification that a deadline is approaching (pre-deadline email notification) |
An email is sent no later than the specified number of days prior to the deadline of an Item. |
Person in charge of the Item and process work board administrator |
Notification of remaining Items to be processed |
An email is sent when work for an Item is on hold. |
Person in charge of the Item and process work board administrator |
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