3.1 List of functions
The following table lists the functions of JP1/IM - Service Support, and indicates which functions are available in each edition of the product.
Function |
Description |
Available |
See |
|
---|---|---|---|---|
Standard |
Advanced Edition |
|||
Item management |
Allows the user to manage Items by using target systems and process work boards. The operations that can be performed are as follows: listing Items, displaying Item settings, creating Items, editing Items, deleting Items, and canceling deletion of Items. You can also configure JP1/IM- Service Support to only display Items that were registered within a certain time period. |
Y |
Y |
|
Item display |
Displays Item information, logging status, and other information. Information about Items associated by the escalation function can also be displayed. |
Y |
Y |
|
Item search |
Allows the user to search for Items. |
Y |
Y |
|
Item creation |
Allows the user to create Items and can escalate Items to other processes. |
Y |
Y |
|
Item editing |
Allows the user to edit Items. |
Y |
Y |
|
Batch operations on Items |
Allows the user to change the status of multiple Items to Acknowledged or Close in a batch. |
Y |
Y |
|
Item deletion |
Allows the user to delete Items. |
Y |
Y |
|
Item storage |
Allows the user to select past Items registered in the Item management database for storage in the Item storage database. |
N |
Y |
|
Item printing |
Allows the user to print Items. |
Y |
Y |
|
Item access control |
Allows the user to specify access control settings for Items. |
Y |
Y |
|
Email notification |
Sends an email to preset users upon occurrences of specific events, such as Item creation and status change. |
Y |
Y |
|
Exporting Item information to a CSV file |
Exports a listing of Item information or historical data to a CSV file. |
Y |
Y |
|
Item form management |
Allows the user to customize Item forms or delete unnecessary Item forms. |
Y |
Y |
|
Status management |
Allows the user to customize Item statuses. |
Y |
Y |
|
Work status management |
Allows the user to summarize Item information, and to check or output the results. |
Y |
Y |
|
User and role management |
Allows the user to manage users and their roles. The operations that can be performed are as follows: displaying a listing of user information or role definition information, displaying detailed information, adding users and roles, editing users and roles, and deleting users and roles. |
Y |
Y |
|
Firewall environment support |
Allows the user to set up an environment in which JP1/IM - Service Support is protected by a firewall. |
Y |
Y |
|
JP1/IM - Service Support services |
JP1/IM - Service Support consists of the following four services:#
|
Y |
Y |
|
Command-driven database operations |
Works with the contents of the databases managed by JP1/IM - Service Support using commands. |
Y |
Y |
|
Cluster system support |
Sets up an environment in which JP1/IM - Service Support is clustered. |
Y |
Y |
|
Linkage with other products |
Links JP1/IM - Service Support with other products so that Items can be registered automatically or hardware information can be viewed. |
Y |
Y |