3.15 Status management

The Item statuses used in JP1/IM - Service Support can be customized in accordance with the users' operational requirements. You can perform the following five types of status customization:

• Selecting the statuses to be used

• Changing the status display order

• Changing the names of statuses

• Limiting available statuses

• Prohibiting escalation

The above types of status customization are described below.

Organization of this section

• 3.15.1 Selecting the statuses to be used

• 3.15.2 Changing the status display order

• 3.15.3 Changing the names of statuses

• 3.15.4 Limiting available statuses

• 3.15.5 Prohibiting escalation

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