4.1.1 General monitoring procedure

The figure below shows the general procedure for using ITSLM to monitor the status of monitored services. This procedure assumes that the monitored services have been registered into ITSLM and that all the setup required for monitoring has been completed according to the procedures described in Chapter 3.

Figure 4‒1: General procedure for monitoring the status of monitored services

1. Start monitoring.

   For details about how to start monitoring, see 4.2.1 Starting monitoring.

2. Monitor the performance status of the monitored services.

   You can check the status of monitored services in a window. You can verify that the SLOs are being achieved, and also check for any unusual service performance values.

   If you link ITSLM with Performance Management, you can also check the status of the systems that are providing the monitored services, such as hosts and middleware.

   The login user can obtain the detailed status of a monitored service of interest based on the overall status of the service's service group that the user is in charge of monitoring or just check the detailed status of the specific monitored service (such as a newly added service or a service that has had problems in the past).

   For details about how to monitor the status of monitored services, see 4.3 Monitoring the status of monitored services.

3. Investigate the cause and verify recovery.

   If a problem is detected while a monitored service is being monitored or investigation is needed to respond to an inquiry from a user of a monitored service, you can check the timing of the problem and past data. Based on the obtained results, you can determine the cause of the problem and take an appropriate corrective action. After the problem has been resolved, verify that the monitored service's status has returned to normal.

   For details about how to check the information that supports root cause investigation, see 4.4 Support methodology for root cause investigation when an error or warning is displayed for a monitored service.

4. Create reports.

   When you need to create reports based on monitoring results, you can display performance data in the monitoring result window and output it to a file. This enables you to keep a record of compliance with the SLOs and optimize the report creation tasks.

   For details about how to check and output the data needed for report creation, see 4.5 Creating reports.

5. Stop monitoring.

   If you need to change monitoring item settings or ITSLM log output operations, you must first stop monitoring.

   For details about how to stop monitoring, see 4.2.2 Stopping monitoring.

   To resume monitoring the monitored services, go back to step 1.

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