Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


4.1 Overview of monitoring tasks using ITSLM

ITSLM supports stable operation of monitored services by enabling the monitoring persons to monitor the status of the services.

In a system with predefined SLOs, which are the evaluation metrics for the statuses of the monitored services, monitoring is performed so as to comply with the SLOs and to maintain the service level. ITSLM reports warnings based on the monitoring results before overages of thresholds occur. By taking an appropriate corrective action at the warning stage, you can comply with the SLOs and prevent errors from occurring in the performance of monitored services. You can also record and report compliance with SLOs by creating monthly reports of the monitoring results.

This section explains the procedure from start to stop of monitoring when ITSLM is used and the windows in ITSLM that are used for monitoring.

Organization of this section